Vijaykumar p

 Analysing Dispute of Credit Card Frauds and Identifying trends (Fraud and Non Fraud) and determine the claims is legitimate or not.  Investigating and analysing the transactions in search with correct evidences to support or oppose to customer’s claim.  Tracking and maintaining fraud incidence reports and other related analyses.  Prepared monthly Performance Status Reports.  Collated, analyzed and documented company’s quarterly and half yearly performance details.  Managing the settlement of swap cash flows associated with OTC products.  Assisting in monitoring daily trade capture of OTC trades and exception queue monitoring including unwinds, quarterly fees, resets, upfront fees, coupons and premiums  Reviewing invoice and Remittance to ensure correctly affecting position  The team education, awareness and empowerment during the course of discharging daily duties. Keeping the Leadership informed of the chargeback MIS and trend-lines.  Generated, maintained and analyzed customer, Quality and Client Service reports, Reviewed history of current reporting.  Monitored implementation of MIS processes and evaluated their effectiveness.  Very good knowledge of MS Excel and MS Power Point to create Process SOP • Managing End to end Payment Switch implementation project and activities for Digital banking, ATM, POS, Card Management, Monitoring tool, bank Settlement and reconciliation Product. • Experience in leading projects having transaction switching (IST, ACI Base24 EPS, Postilion) for ATM and POS, Debit Card Management, Digital banking, Payment Gateway, Mobile and Internet Banking.

 End to end knowledge on Fraud Dispute Resolution and Chargeback Profile  Worked with Issuer Bank(exclude profiles with e-commerce, Payment Processor or the acquirer bank experience)  Supervised, assisted and coached Fraud detection team associates, worked directly with ATM, Visa and MasterCard fraud detection and monitor case status for fulfillments  Create management reports and make recommendations with regard to problem Identification and resolution  Work with the management team, Operations and support, on day-to-day activities to ensure service excellence  Manage pay cycle process including reviewing, verifying and also processing credit/debit memos  Excellent working knowledge of MS Office

 Prepare periodic chargeback management reports and follow up on payments that may need to be made to clients.  Experience in filing chargeback and re-presentment in Visa Online along with knowledge on Visa rules and regulations.  A team leader leads, monitors, and supervises a group of employees to achieve goals that contribute to the growth of the organization and handle around 45 people  Lead team of chargeback agents by guiding them through processes to determine fraudulent activities in clients’ accounts.  Sending MIS reports to corporate of office on daily and monthly basis.  Prepare periodic chargeback management reports and follow up on payments that may need to be made to clients.

 Handled Visa and MasterCard disputes and initiated chargebacks for various reason codes including fraud.  Initiated chargebacks through VROL (Visa Resolve Online) and MasterCard Online systems  Processed and monitored chargebacks fulfilment throughout the entire dispute cycle.  Retail and ATM disputes on World Travel money Cards / Prepaid cards.  Performed VISA and MasterCard chargebacks and monitor case status for fulfilment.  Worked directly with ATM, Visa and MasterCard networks to implement products