Vijaya Duggina

Responsibilities as Lead QA Engineer: Extensive experience as a team lead for a large diverse QA Team (onshore and offshore). Excellent experience in leading QA Integration Team by overlooking all the QA processes, documents, reports, reviews, defects, release cycles, workflows, etc on HR, Payroll, Benefits, Time, etc modules. Trained, mentored, and supported junior QA team members. Explored and tested ADP Assist (Generative AI) which is a central AI-driven platform that integrates across payroll, HR, benefits, and recruitment. Extensive hands-on experience testing payroll files using Payroll Inspector AI tool. Extensively tested reports of all the payroll integrations run results by using Smart Analytics & Reporting AI -powered, natural language-enabled tools. Explored and used AI CoPilot to get smarter test coverage, Faster Debugging, Self-Healing Scripts. Extensive Hands-on experience in running APIs (GET, PUT, POST, DELETE) via POSTMAN and SoapUI Pro/ReadyAPI. Created automated framework from scratch for Web/GUI/UI regression tests using Selenium with Java, TestNG, Cucumber with BDD, Maven. Replaced existing payroll automation UI framework to Mabl utilizing AI-driven self-healing features to decrease maintenance efforts and focus on high-priority bugs, and integrating to CI/CD pipeline. Developed and executed JMeter Test Plans for Performance testing. Reused existing SoapUI functional test cases to generate performance tests (Load, Stress, and Endurance tests). Designed and implemented end-to-end CI/CD pipelines using Jenkins, integrating with Bitbucket and GIT for automated build, testing, and deployment workflows. Extensive experience working with AWS and other services for data processing and visualization like AWS S3 buckets, EC2, IAM, Glue Crawlers, Glue Data Catalog, Lambda, Step Functions, DynamoDB, Redshift, CloudWatch, QuickSight, SNS, SQS, CloudWatch, and other services like Docker, Kubernetes, etc. Verified logs in Mulesoft, AWS and Splunk.

Acquired extensive knowledge in healthcare Medical Bill Payments, Mobile KP Apps, etc by testing Kaiser Permanente 's healthcare insurance via Web Services, Mobile and UI. Extensive hands-on experience performing Web Services testing on Kaiser Permanente's APIs and Services via Ready!API (SoapUI Pro), POSTMAN. Proficient in developing and maintaining automated projects for Web Services/API testing (SOAP and REST) via Ready!API (SoapUI NG). Performed Mobile testing on KP Mobile APP (BETA) for Android and iOS via both physical devices and Perfecto cloud. Hands on experience maintaining automated scripts for Mobile KP App. Lead team of three junior team members (on-shore and off-shore) for one of the project.

Acquired knowledge on Payment Cards in Healthcare and Commercial Cards platforms and simulated various POS authorizations like MAG Swipe, CHIP, RFID, EMV via Paragon/Clear2Pay. Lead QA on-shore and off-shore team. Performed automated and manual testings for black-box test methods. Created QTP scripts using VBScript and executed via Quality Center(QC) for regression testing in Mainframe and created scripts in Selenium WebDriver for Web Application (Healthcare Portal – GUI) using JAVA and ran via JUNIT in cross functional browsers Firefox, Chrome, IE. Well versed with writing Test Plan, Test Scenarios, Test Cases and validated that 100% test coverage is applied with regards to tractability requirement matrix within assigned timeframe. Agile with Scrum. DB2, SQL SERVER.

Acquired knowledge in banking industry by extensively testing Financial Modules like Wire Transfer, Account Transfer and Automated Clearing House (ACH) with ORACLE. Hands-on experience on SQL and PL/SQL. Tested Web-based applications verifying Functionality, Performance and Usability testings along with Regression and UAT. Developed automated scripts using QTP Data Driven Frame work for Regression. Performed Backend testing in DB2 by executing SQL queries using TOAD. Waterfall and Agile methodologies.

Acquired knowledge in Background Screening Services like Criminal History, KwikScreen, Credit, Motor Vehicle Records, Drug, Fingerprinting, Sex Offender registries (SOR), government and terrorist watch lists, and more. Tested Web Application by creating accounts in test (QA) and verification (UAT) regions. Performed data validation and backend testing extensively by using SQL queries including multi table joins, sub-queries etc. Worked with ETL Team in validating data and Administered in Extracting, Loading, Synchronizing and Partitioning the received flat files from external sources into respected folders in shared folder. Created Triggers. QTP, QC, PL/SQL, WEB, SQL SERVER.

Acquired knowledge on Home Loans and Mortgage using CWBC web application by testing On-line Pricing and Price Quotes and Register loans with the option of “Float” and “Lock”. Automated some of the basic functionalities using Win Runner. Executed SQL Queries to validate database integrity. Used Test Director to log defects.

In-depth experience writing Test Plans, Test Cases, Test Scripts and executing them. Documented elaborated software requirements in the form of test cases and conducted quality assurance activities on software products. Performed User Acceptance Testing with Clients and Regression Testing. Manually executed all the test cases and recorded actual results against expected results. Verified and validated the data by Executing SQL queries in Oracle Database. Tested the application for GUI standards by making sure that feel and look a like of all the controls on all the windows of the application are same.

Lectured ORACLE (SQL), MS-OFFICE, DBMS, FOXPRO & COBOL languages with lab assistance.