Vijay K

As Senior Store Manager and Cluster Lead, I oversee daily operations, manage multiple store locations, and ensure high standards of customer service. I monitor sales, control inventory, and implement marketing strategies to drive growth. I also lead and support store teams, ensure policy compliance, and work to maximize operational efficiency and profitability across the cluster.

I drove sales by promoting in-house brands, engaging doctors, and executing marketing strategies with the Area Manager to meet profit targets. I managed operations, ensured compliance with SOPs and QC standards, and streamlined inventory through monitoring and audits to achieve zero expiry. I optimized product mix, trained and motivated staff, supervised rosters and discipline, and ensured safe dispensing of medicines with guidance on drug use and interactions.

As a registered DHA Pharmacist, I dispensed and counseled on medications, processed insurance prescriptions, promoted in-house brands, and ensured compliance with regulations. I managed inventory, maintained records, and supported pharmacy operations while providing quality customer care.

I prepared and controlled master documents for manufacturing and packing, coordinated audits, managed customer complaints and compliance, and reviewed batch records for release. I handled regulatory requirements, deviations, and change controls, communicated with customers on documentation, monitored production and packing processes, managed data loggers, and oversaw dispatch activities.