Vijay Brijesh Kumar MCIPPdip

Leading the setup of a Global Payroll Shared Services Centre in India, designed as a strategic Global Capability Centre (GCC) supporting multi-country payroll operations. Responsible for architecting the operating model, establishing governance frameworks, and enabling scalable, compliant, and efficient payroll delivery across regions. Focused on building a high-performing team, standardizing processes, and driving consistency while balancing global alignment with local regulatory requirements. Partnering closely with HR, Finance, and business stakeholders to ensure seamless integration of payroll with financial reporting, controls, and compliance. Driving a transformation-led approach by leveraging technology, data, and process optimization to create a future-ready shared services model. Committed to building a centre that delivers operational excellence, strengthens stakeholder trust, and supports long-term global growth.

• Established and scaled the Global Payroll Hub in India, reporting to the CFO. • Developed and executed global payroll strategy and operating model integrated into HR & Finance Shared Services. • Led payroll transformation programs across India, UK, APAC, and the Middle East to ensure standardized and scalable payroll operations. • Partnered with global business leaders to drive alignment, implement governance frameworks, and ensure compliance across jurisdictions. • Oversaw vendor performance, managed audits, and led initiatives for automation and continuous improvement. • Designed payroll KPIs to measure service quality, accuracy, and timeliness.

- Responsible for the accurate, timely and secure delivery of the payroll related services in conjunction with outsourced service providers. This includes the timely and accurate processing including reviewing the payroll calculations for accuracy and appropriate with holdings in accordance with legislative and/or regulatory guidelines; transfer of payroll information to the payroll vendor/ systems, checking of payroll outputs, vendor feedback and query resolution. - Actively manage payroll processes and activities including local handling of cases/escalations, data flow management, tax, quality assurance, risk and controls, reporting and metrics. - Manage the Global Payroll Operational Team and ensure that the team members have the requisite skills, knowledge and abilities to deliver effectively. - Establish a solid controls environment to effectively manage risks for the function, including compliance with all statutory requirements and tax impacts. - Develop and enhance appropriate metrics and reporting to assess effectiveness of operational model and employee compliance, while looking for and implementing improvements - Act as a subject matter expert to organize and facilitate ongoing development, evaluation/ testing and maintenance of processes (Tax and Regulatory changes) and documentation (SOPs and Checklists) - Oversee regional and country vendors that are engaged to support the services ensuring compliance with the firm's vendor management requirements; ensure compliance with agreed service level performance. - Partner with Payroll Accounting and Tax to deliver accurate and timely Payroll accounting, accruals and reporting - Proactively anticipate and prevent service delivery issues and barriers, acting swiftly to engage appropriate resources, communicate/escalate; in cases where service issues have occurred, be responsible for ensuring effective containment, remediation, root cause analysis, communication and implementation of preventative measures

• Established a Global Payroll Hub covering English-speaking countries, including North America and the United Kingdom, with a direct reporting line to the Senior Director. • Ensured effective controls for risk mitigation and compliance with corporate Audit & Compliance requirements. • Managed global payroll vendors and worked in a complex statutory and compliance environment. • Engaged with business leaders and stakeholders to deploy world-class processes. • Led initiatives for continuous improvement in the global Payroll.

• Responsible for smooth and effective processing of UK & Ireland payroll activities. • Managed monthly payroll services, reconciled employee data variances, and submitted data to service providers. • Managed outsourced payroll vendor relationships and led the transformation of payroll services. • Oversaw year-end reporting and administered the company's ESOP plan. • Coordinated with the Global Mobility team on transfers and reviewed agreements for transfers. • Ensured accurate month-end accounting entries and reconciled GL Balance Sheet accounts.

Responsibilities • Responsible and accountable for timely and accurate payment of salaries to employees belonging to various Clients. • Oversee computation and remittance of statutory liabilities. • Adherence to compliance including filing and reporting of required reports with respective authorities. •Managing risks and controls related to the process. • Leading a team of payroll analysts, supervisor and Team Leads. Managing various service providers and metrics as agreed. • Interacting with banks & external agencies including HMRC if required. • Timely accounting and reconciliations of payroll accounts. • Setting up client expectations and execution as per SLAs and agreed metrics. • Maintaining excellent relationships with clients and stakeholders and responding to employee queries in a timely manner. • Ensure Critical Performance Metrics are met consistently • Prepare and circulate Client / Vendor Decks • Lead Client / Vendor reviews / calibrations • Revert to client/vendor queries on routine issues • Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely • Manage multiple teams • Team Handling • Ensure that team of associates has a clear understanding of performance expectations, are properly trained, have access to all the tools and resources they need to perform at high levels of productivity and efficiency. • Communicate expectations to team member and provide timely business updates and changes. Conduct multiple training sessions each week. • Work as a subject matter expert for the team on client business rules, customer interaction policy, statutory guidelines and support tools • Provide feedback to team members on their daily performance in an effective and timely manner and foster their professional development and growth via effective coaching. • Manage team KPIs and retention initiatives. • Audit and Identify performance related issues and develop an action plan for improvement by remedial training.

Responsibilities • 50 percent operation support and 50 percent training • Ensure implementation of operational policies and procedures. • Monitor performance of branch operations team and ensure high customer satisfaction levels with on time resolutions • Conduct periodic audit and inspection to ensure that the deployments standards are adhered to & followed • Expanding the Network & operational support services in line with sales forecast or approved expansion plans. • Assume overall responsibility for SLAs for customer connect times as well as monitoring of complaint resolutions. • Design and implement a customer data analysis system for analyzing customer behavior with a view to improving retention and service levels • Design strategies for increasing customer satisfaction and thereby minimize escalations. • Analyze training needs of operations staff, design and implementation of training programs. • Ensure timely execution of special projects/ up-gradation assignments. • Establish measure of performance and monitor performance of Operations staff and provide feedback to Ops. • Fixed gaps in process • Responsible for process implementation operationally. • Responsible for process stabilization. • Active involvement into conducting HR operational round in selecting the best resource on critical accounts • Identifying Training Needs of the organization & tailoring program across the business handled by me • Develop work standards, skills, knowledge, ability, discipline methods for maintaining internal environment. • Ensure that the mindset of people is receptive to changes in internal and external environment of the organization • Maintaining a flawless communication with employees for timely resolution of employee grievances and harmonious working environment. Effectively counseling employees in issues affecting their performance and promote welfare development activities

Functional Strengths • Responsible for proper functioning of the process and ensuring the timely delivery of payroll. • Integral part of process transitions. • Allocating daily work among the Team members and keeping a track of the work. • Looking after the Quality of the team, auditing them and preparing reports • Work as an independent professional in terms of taking responsibilities and initiatives to improve team performance. • Participate in calibration sessions with client, • Process Management – auditing transactions, identifying gaps. • Identify opportunities for process improvements based on transaction monitoring. • Coordinating with multiple stakeholders, Dept. and vendors. • Analyze customer/client feedback and helping in improving the customer satisfaction. • Support Internal and external audits like ISO 9001 :2008. • Reconciliations • Preparation of weekly and monthly decks. • Taking extra care of Director’s Payroll • Develop growth plan for the team.

Responsibilities • Did documentation and process related analysis like Detail Process Manual, Process Maps, Transition Tracker, Training Plan, Business Impact Template • Maintain the client system for New Hires, Rehires, Termination, for changes in Employee Data • Payroll Processing and Manual Calculations: Calculating of salary for employees of Client- weekly, bi-weekly and monthly, based on hours worked, sick leaves, holiday entitlement, carrier break, statutory paternity pay, maternity pay, leavers, overtime, night allowance, Saturday pay, flexi pay. • Advance calculation of salary as per the client requirement. • Maintain client system for manual calculation like Funding for Expat, Retro Wages, LOA payment • Tax Reporting and other Compliances: Calculating the deductions for Tax components as per the statutory requirements.(Pension, National Insurance, SSP, SMP, Tax withhold, verification of forms). • Preparation of tax returns as per the requirements. • Payroll Reporting: Preparation of monthly head count report, Retro wages, Maternity payment etc. • Payroll Reconciliation: Reconciling the payroll calculation with pay data maintained in system to ensure employee pay is not negative. • Audit Compliance : Ensuring that employees are paid correctly on time. Completed cross audits for various team members for payroll activities handled. Functional Strengths • Process Consultant for HRO – Payroll Specialist. • Direct point of contact with client resources • Fixed gaps in process • Responsible for process implementation operationally. • Responsible for process stabilization. • Managing the complete payroll activities. • Identifying Training Needs of the organization & tailoring program for the team. • Develop work standards, skills, knowledge, ability, discipline methods for maintaining internal environment. Ensure that the mindset of people is receptive to changes in internal and external environment of the organization