Vidya Sagar Reddy

In my role at Providence, I lead the Cloud and onprem infrastructure engineering teams, focusing on optimizing costs and enhancing service reliability. Implementing self-service features and exploring AIOps, to improve operational efficiency and SRE maturity.

• Established and led SRE, DevOps, and Cloud Engineering teams, enhancing AWS infrastructure performance and scalability. • Architected cloud-native platforms utilizing Infrastructure as Code (Terraform, Ansible), driving automation and self-service capabilities. • Implemented CI/CD automation strategies, significantly improving deployment speed and system resilience across containerized workloads.

Cloud & Compute Engineering Ownership: Lead cloud and compute engineering, ensuring availability, reliability, security, and cost optimization across Azure, AKS Kubernetes, VMware, Hyper-V, Linux, and Windows. Platform Engineering: Drive readiness and support for CI/CD (GitHub Actions), configuration management (Ansible), and observability. Global Team Leadership: Built and scaled a high-performing engineering team (On-Prem & Cloud) from India’s Global Center, providing 16x7 coverage. Responsible for hiring, skill development, and production readiness. Strategic Planning: Oversee capacity and budget planning to optimize service performance and cost efficiency. SRE & DevOps Transformation: Implemented SRE best practices, integrating Ansible, Terraform, Azure DevOps, and Packer for automation. Self-Service & Automation: Led initiatives for self-service provisioning, lifecycle automation, and operational efficiency. Lifecycle Management: Spearheaded large-scale refresh programs for hardware, virtualization, and operating systems. Cloud Adoption & Migration: Partnered with stakeholders to drive cloud adoption and seamless migrations. Azure Governance & Cost Optimization: Established governance policies for cost control, RBAC, and standardization—achieving $8M in savings in FY24. Operational Excellence: Defined SLIs/SLOs, improved accountability, and enhanced service reliability—achieving 100% IaaS availability in FY24. People & Performance Management: Foster a high-engagement culture through performance management, rewards, and retention strategies. Executive Collaboration: Work closely with senior leadership on cross-divisional projects and organizational initiatives.

• Drive full set of delivery and people responsibilities for a Global team of 40+ Cloud SREs & DevOps Engineers. - hire, develop, motivate, empower, and manage performance of team members and managers • Responsible for Design, Implementation & Stability Azure Compute, Managed Services & On-Prem Compute Infrastructure. • Customer & Stake Holder Management. Experienced in leading Global Agile teams. • Responsible to drive Infrastructure Design, Implementation, and support of highly critical environments. • Lead the Product evolution & Cloud centric solutions for Azure Compute & Managed services. • Lead Platform readiness for Application cloud migrations. (Incl landing Zones, Middleware & Compute Deployments) • Drive the adaption of IaC (Terraform) and DevOps Tools & Methodologies (Ansible, BitBucket, Jenkins, JIRA) to automate Infrastructure Operations. • Responsible to drive Security and Compliance programs & deliver successful audits – PCI-DSS, ISO & GDPR • Drive accountability through organization KPIs. Drive initiatives across multiple areas such as automation, tooling improvements, defining key metrics (SLIs/SLOs), reducing MTTR and MTTD. • Capacity management, Hardware/Manpower budgeting and demand forecasting. Manage Incidents, handle 24x7 support and contribute to RCA & Service Improvements • Contributions to Automation and Stability improvement initiatives. • Business Continuity and Disaster recovery planning and management • Drive Cost optimization and service excellence programs

• Technology: UNIX/LINUX, VMware, Storage, Backup, Oracle DB, Microsoft Technologies • Develops & leads all delivery teams to drive timely, cost effective delivery of SLA requirements • Responsible for CapEx and OpEx Financial Planning and management • Owns customer operational relationship: develops & nurtures to excellent customer satisfaction • Driving Infrastructure lifecycle programs & onboarding new technologies/services • Lead and work with the security and risk management teams to mitigate any new and ongoing security risks • Drive and participate in internal & external ISO, ISAE audits • Develops and nurtures senior management or executive-level relationships with the customer • Understands customer at local, country, region & Worldwide (WW) level to analyze delivery requirements & contribute to customer strategic business plan • Set up the service transition activities across projects, suppliers and service teams, working with Project Managers and the Customers

• As an onsite coordinator my responsibilities include front ending coordination with client and getting the various activities completed within defined SLA's • Working with several Application Owners from the Customer side and ensuring the smooth delivery of their projects • Drive measures to ensure TTO and TTR