Victoria Santos

Senior Consultant - Facilitate communications across multiple teams to initiate, execute and track progress of all procurement requests. Collaborate with SMEs to write past performance and self assessments presented to NASA which helped maintain a 4.8/5 customer satisfaction rating. Manage all aspects of NASA onboarding process - serving as the single point of contact for employees joining the CyPrESS contract, coordinating all documentation relevant to the onboarding process, and facilitating communication between NASA and Booz Allen. Serve as Facility Security Officer (FSO) for the CyPrESS contract, managing each employee’s clearance transfer and ensuring employees obtain the proper security level to perform work.

Consultant - Maintained deliverable schedule for over 30 Task Orders, reviewed and edited each deliverable for quality and contract compliance and collaborated with Task Leads to ensure on-time delivery of 100% of deliverables. Gathered inputs for contract Bi-monthly Status Report to communicate active work to NASA, emphasizing accomplishments and impact on business. Supported over 20 Task Leads to ensure a seamless workflow and rectify any roadblocks that may interfere with their Task Orders. Coordinated NASA badging for all employees, communicating with each NASA center to organize appointments and ensure a streamlined process for employees.

Directed crews and adhered to designated scripts to execute jumbotron productions at various stadiums. Managed game time script and served as on-field camera woman for live broadcast games. Collaborated with ESPN to execute nationwide live broadcasts.

Executed and managed social media marketing tactics for upcoming events.Performed administrative tasks such as proofreading, handling invoices, and creating spreadsheets.Coordinated guest services department and resolved customer affairs.

Served as team lead of 10 employees in stadium with over 85,000 attendants. Monitored and assessed customer satisfaction trends to improve quality of game attendance. Enhanced quality of lost and found department by creating a more efficient organization system.

Planned, developed, and shared Academy content through Facebook and YouTube. Directed multiple videos advertising the students’ achievements throughout the summer. Redesigned spreadsheets holding crucial information for over 150 students.