victoria mcmahon

* ▪ Responsible for managing the front office of the hotel. * ▪ Ensure that all staff at the front office are following standards and procedures in order to provide the highest level of customer service. * ▪ Assist with directing the training of new team members. * ▪ Efficiently respond to any guest complaints or issues, both in person and via the internet. * ▪ Assist with ensuring all daily front office administrative tasks are completed.

* ▪ Responsible for greeting guest and checking them in/out of the hotel on the Opera software system. * ▪ Assured that all guest needs were met during their stay and successfully communicated the guests requests to other department using the Hotsos software system. * ▪ Assisted guests with billing adjustments and help with changes to their reservations. * ▪ Answered phones to assist in house guest and future guest inquiries. Redirected certain calls where needed.

▪ Responsible for ensuring that guests were greeted and escorted to their table in an efficient and expeditious fashion. ▪ Personally ensured that guest’s tables were properly maintained while dining. ▪ Meticulously monitored the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they were waiting. ▪ Responsible for answering the telephone, booking reservations, and moving tables together to accommodate large parties. ▪This job was part of my first Co-Op education semester.

* Concordia University Athletics Department​ * Events Coordinator * ▪ Successfully worked part-time during the months from September to March each year (while in University) as part of the event’s staff. * ▪ Responsible for setting-up and the taking down of athletic events such as football, hockey, rugby, soccer, and basketball. * ▪ Personally assisted and helped to manage crowds during events. * ▪ Thoroughly coordinated and monitored event timelines to ensure deadlines were met. * ▪ Successfully initiated, coordinated, and/or participated in all efforts to publicize event. * ▪ Demonstrated excellent customer service skills on a daily basis.

* Baldwin Pre-School Centre​ * Teacher’s Assistant * ▪ Personally responsible for assigning the teacher in running the classroom by setting-up and cleaning-up activities throughout the day. * ▪ Worked with both Kindergarten and Special Needs Students in a hands-on capacity, demonstrating excellent social and communication skills. * ▪ Assisted teacher with creating detailed lesson plans, and carrying them out during class accordingly.

* Cardinal Golf Course​ * Grill Server * ▪ Successfully worked as a Grill Server at one of the largest public golf clubs in the GTA; a 72-hole golf course with an 18-hole mini-putt. * ▪ Responsible for meticulously managing money as a cashier, inventory, and opening and closing the restaurant on a daily basis. * ▪ Demonstrated outstanding customer service, dealing with customers in an affable and efficient manner.

* Angus Glen Golf Club​ * Banquet Server * ▪ Worked as a banquet server at a high-volume and premier golf club. * ▪ Assisted in catering to an eclectic range of guests, including: weddings, golf tournament events, business functions, and charity events. * ▪ Personally responsible for setting-up and taking down events within a team environment in an efficient and timely manner.

* Georgian Peaks Ski Club​ * Ski Coach * ▪ Personally coached the most talented 11 and 12-year-old ski racers at the club, teaching them crucial skills necessary to succeed, while also encouraging and motivating them. * ▪ Served as a member of the Canadian Ski Coaches Federation as a Level 1-Ski Coach. * ▪ Successfully provided instructions, feedback, and a positive attitude towards the sport.

* State & Main * Waitress * ▪ Responsible for ensuring that guests are greeted and provided with service at their table in an efficient and expeditious fashion. * ▪Personally take the guest food and beverage orders and present them with the products in a timely manner. * ▪ Personally ensured that guest’s tables are properly maintained while dining.