victoria longenbach

Responsible for meeting weekly sales targets. Assist clients utilizing both outbound calls and taking inbound calls to sell health insurance products. Build new client base and maintain existing clients through cross sell opportunities using supplemental product line. Maintain high level of customer satisfaction and low cancellation rates.

Provide ongoing training and development to credit advisors to drive sales performance. Analyze sales calls to look for areas of opportunity as well as areas of strength. Tailor coaching sessions to each individual depending on strengths and personality. Guide and motivate team members to meet monthly sales targets.

Responsible for meeting monthly team sales targets. Took over a tenured team performing at only 50% to target. First month managing team they finished at 80% to target, month over month thereafter team finished on or above target at 100-120%. Provide ongoing training of team members and team coaches to further team development with the company. Analyze team performance and sales calls including KPI metrics to diagnose sales trends as an opportunity to strengthen team. Meet weekly with other sales managers to discuss strengths and opportunities within sales organization. Work closely with sales operations manager to stay up to date on current campaigns and work available to team members. Recruit, hire and train new Credit Advisors on a regular basis. Successfully lead pilot program managing a team of 15 new hires offering introductory products to small businesses. Daily coaching and training utilizing role plays and best demonstrated practices were utilized to help make this initiative successful. Member of coaching task force to revamp and improve company coaching program.