Victoria Kittoe

- Managed schedules, emails, travel, and documents to ensure smooth daily operations. - Conducted research, handled confidential information, and supported executive decision-making. - Acted as the executive’s point of contact, managing relationships and coordinating meetings. - Managed the executive’s social media accounts, drafting posts, and monitoring engagement. - Organized meetings, prepared agendas, took minutes, and planned corporate events.

-Assisted in creating social media posts (graphics, videos, and captions) and scheduling them across platforms. -Responded to comments, messages, and interactions to maintain audience engagement. -Monitored social media performance, analyzed data, and provided insights to improve strategy. -Kept up with social media trends, hashtags, and competitors to suggest new ideas. -Assisted in social media campaigns, influencer collaborations, and paid ad strategies. -Ensured content aligns with the company’s brand voice and guidelines. -Worked with marketing, design, and content teams to execute social media strategies.

- Streamlined the process of updating and maintaining 'Know Your Customer' (KYC) records to ensure compliance with regulatory standards. - Successfully promoted the bank's suite of services and products through strategic cross-selling initiatives, including BOA Web, B-Mobile, and E-Statements. Cultivated strong public relations and established a robust network of local business connections to drive community engagement and partnerships. - Proactively addressed and resolved customer complaints, delivering exceptional service and maintaining customer satisfaction. - Facilitated the opening of new personal and business accounts, contributing to the branch’s growth and operational efficiency. - Provided comprehensive clerical and administrative support to ensure smooth day-to-day operations within the branch. - Prepared detailed and actionable minutes for weekly Business Development meetings, driving informed decision-making and strategy execution. - Collaborated with branch relationship officers to resolve customer issues promptly and effectively. - Managed and accurately recorded daily customer transactions to maintain seamless financial operations. - Maintained meticulous records of customer portfolios to support personalized service and relationship management. - Assisted relationship officers in identifying and developing new business pipelines, contributing to sustained growth and revenue generation.

-Provided support in developing, writing, and editing marketing and communications materials, including press releases, blog posts, and social media content, ensuring accuracy and alignment with project goals. -Assisted in promoting marketing and communication campaigns across social media platforms, enhancing visibility and audience engagement. -Monitored and tracked analytics for communications campaigns, contributing to the preparation of detailed performance reports to inform strategic decisions. -Supported the production of materials in adherence to brand guidelines, ensuring consistency and professionalism across all communications. Maintained and organized a digital media archive, including photos and videos, to streamline content accessibility for the team. -Collaborated with team members to brainstorm, conceptualize, and implement communication strategies and campaigns, providing input and execution support. -Assisted in scripting and delivering voiceovers for multimedia content, ensuring clarity and audience relevance. -Supported the editing process for audio and video programs, ensuring polished and high-quality final outputs. -Transcribed news items and contributed to the preparation of accurate and timely content for publication. -Assisted in researching, gathering, and reporting news stories to enhance the team’s content portfolio and audience engagement.