victoria hall

grants manager

About

Genuine professional with intuitive leadership skills. I demonstrate extraordinary ability to adapt and learn at a fast pace. Exceptionally capable consultant with 12 years of troubleshooting complex issues, risk management with the emphasis on finance applications, and implementing solutions. I have a unique set of skills that includes IT, Sales Support, Treasury Management, Operations, Product Management and Banking. With a strong background in customer service, I encourage positive relationships internally and externally by finding solutions at a tier III support level. Fearless when it comes to finding solutions that may seem impossible.

Country

united states

City

flint

Industry

philanthropy

Skill

banking, credit, customer service, treasury management, commercial banking, commercial lending, cash management, troubleshooting, problem solving, building relationships, federal and state regulations, loans, small business lending, credit analysis, mortgage lending, cross selling, branch banking, deposits, credit risk, lines of credit, loan origination, mortgage banking, nacha, data analysis, onbase, typing, workflow, sharepoint, banking law, microsoft office, relationship building

Experience

grants manager

ruth mott foundation

2018-3 - Present · 8 yrs 7 mos

Oversee the administration of grants and manages the data systems for tracking and evaluating program impact. Serves as an important resource to foundation staff, applicants, and grantees.

commercial support specialist

citizens bank - michigan, ohio and wisconsin

2011-2 - 2012-3 · 1 yr 2 mos

* Verify all commercial loan document packages prior to booking for accuracy * Fund commercial loans by processing wire transactions and online dollars * Perform quality checks on reviewed loan document packages * Have in depth knowledge of loan closing documents * Process Credit References for our commercial clients * Support phone representatives on request (check copies, statements, research request) * Work closely with and developed positive relationships with internal bankers * Utilize workflow program by assigning documents, indexing documents and error correction * Analyzed data and created statistical reports for call center representatives * Verified appropriate approvals were received by utilizing authority matrix

commercial client services specailist

citizens bank - michigan, ohio and wisconsin

2007-8 - 2011-9 · 4 yrs 2 mos

* Solve complex account issues and help clients reconcile books * Have in depth knowledge of all commercial products and services * Develop new and existing client relationships through need based cross selling * Assist with commercial loans (pay downs, advances, and billing statements) * Provide technical support for online banking and Treasury Management products * Display exceptional teamwork by assisting team members with questions * Offer innovative suggestions for process improvements

commercial client services management internship

citizens bank - michigan, ohio and wisconsin

2010-6 - 2010-9 · 4 mos

* Interview potential employees * Monitored service level and work status of service representative * Coached staff on products and procedures when questions arise. * Handled escalated calls from upset and irate clients * Insured employees were scheduled properly to produce coverage to meet service level.

call center representative

citizens bank - michigan, ohio and wisconsin

2005-3 - 2007-8 · 2 yrs 6 mos

* Received incoming calls from clients, title companies, and mortgage companies * Answered account inquires (balances, transaction history) * Assisted clients with balancing check book * Submitted request for mortgage discharges, lien releases, card reorders research * Display understanding when dealing with upset and irate clients * Educate clients on policies and procedures * Went above and beyond to assist clients in unusual circumstances

senior treasury management implementation consultant

huntington national bank

2013-9 - 2017-3 · 3 yrs 7 mos

treasury management operations specialist

citizens bank - michigan, ohio and wisconsin

2012-3 - 2013-9 · 1 yr 7 mos

Performs inquiry and data entry functions to maintain the integrity of the deposit account and ancillary processing systems as they related to treasury management products and services such as ACH origination set ups, Remote Deposit services, ZBA accounts, Account Analysis systems, Positive Pay services...etc Handles client and bank personnel inquiries regarding a variety of issues concerning these systems and products, including complex research and problem resolution Maintains a strong understanding of all treasury management products and services Verify all product contract agreements are completely accurate with signatures and approvals