victoria brems

client solutions manager

About

Client Relationship Expert with years of experience with outsourced sales and retention teams. Infinity Contact is a sales agency who partners with our clients to optimize their strategies to get and keep customers. Our methodology is powered by Buyerlytics. The Science of Sales. Buyerlytics is our proprietary system for blending analytics with buyer specific data and preferences to optimize sales and retention campaigns. Infinity has mastered the art and science of selling to the SMB market, and is successfully growing revenue for many of America's most admired brands and market leaders.

Country

united states

City

cedar rapids

Industry

outsourcing/offshoring

Skill

account management, customer satisfaction, customer retention, training, team building, call centers, project management, lead generation, microsoft office, social media marketing, data analysis, interviews, customer relationship management, client representation, recruiting, sales, leadership, start up implementation, microsoft excel, customer service, adobe illustrator, roi optimization, outsourced solutions

Experience

business data analyst

infinity

2016-1 - 2018-5 · 2 yrs 5 mos

client solutions coordinator

infinity contact

2006-10 - 2012-5 · 5 yrs 8 mos

Worked one on one with the Vice President of Client Solutions to assure that reporting and day-to-day operations were within the scope of contract specifications. Interacted with our clients and communicated progress, provided expected timelines and resolved issues. Generated daily reports and reviewed statistical performance. Handled data loads, script writing, analysis of reports and document preparation.

client solutions manager

infinity contact

2012-5 - Present · 14 yrs 5 mos

Serve as client account manager and provide strategic direction and advice to assigned clients. Recommend marketing strategies for client's best possible ROI and expand projects outside of the current scope to grow the business organically. Manage key performance indicators, provide program analytics and oversee all day to day operations. Act as liaison between client and internal team, to provide strong team representation and ensure that all goals are met.