Victor Li Assoc CIPD

-SEA Area recruitment -SEA Performance Appraisal -SEA Empowerment training -SEA Team Culture Development

Recruiting Specialist -Search the potential target people on the internet and another job website. -Arrangement and trace the after meeting time and process. -The negotiations, the salary and welfare. New Staff Training -The company value and culture. -The knowledge and skills in the company inside the office system and app. -The company structure tree. Human Resource Integration -Assist in the planning of the company's annual event. -Daily management and maintenance of company attendance system. -Monthly performance appraisal and maintenance Staff Qualification Process Management - Help the staffs to create the process in the system and answer the questions about the qualifications from the staffs. - Use the internal system to assign relevant professional qualification experts to the employees who have proposed the process. - Regarding the qualification review of employees with a particular sequence, arrange offline review time, and be responsible for coordinating the time of various experts.

Front Desk - Introduce the stock products to the customers - Used the cashier system to check out - Resupply the stock

Service Centre - Used the smiling voice to answer the phone and used the right hotel greeting. - Clearly understand all of the knowledge about the hotel. - Help the customer to solve the problem before, during, after the hotel. - Used the Opera system to make the new reservations. - Handle the hotel inside the emergency call. Front Desk - Used the Intercontinental standard welcome greeting to welcome customers. - Skilled used the Opera system to help customer to check-in and check out. - Skilled use the Billings system, and invoice machine. - Cleanly understand the all of levels hotel members welcome gift, and make and recycle the room card. - Complete the monthly up sale target. Concierge Department - Help the customer handle the baggage to the room/the lobby. - Provide the local guide information to the customer. - Selling the hotel limo to customers, to compete the revenue team target. - Help the customer to book the ticket and taxis.

Front Desk - Help the customer to Check in and Check out - Correct find the reservation for the customer - Answer the phone from the room - Skilled used the front desk system

Chef Shift Operation - Understand the food safety rules - Following the step of the dining flows - Presentation the weekly menu to the teammates - Follow the team cooking flow and complete on time Waiter Shift Operation - Used the right language and etiquette to service customers - Presentation the session menu and daily bread/Cheese to team members - Learning the right wine service and wine knowledge - Understand Allergens in all of dishes - How to use the cashier to take bill for the customer

Economic International Business Finance and Accounting