Victor Hsiao

As Head of Recruiting, I lead core strategic areas that support the entire talent lifecycle in recruitment operations, candidate assessment, internal mobility, and long-term workforce engagement. My role focuses on building scalable systems that drive efficiency, precision, and growth across the organization. I specialize in connecting high-performing technical talent with the right opportunities, ensuring both business alignment and exceptional candidate experiences. I bring a forward-thinking approach to talent management, integrating AI tools to streamline decision-making, optimize CV presentation, and enhance the accuracy of technical evaluations. With a strong focus on data, quality, and continuous improvement, I collaborate across departments to strengthen internal talent pipelines and create long-term value. My leadership ensures that every hiring and retention decision is not only well-informed but also future-ready.

The role encompasses the oversight of four essential teams that play a critical role in the organization's recruitment and staffing function. This position involves managing the talent acquisition lifecycle, which includes tasks such as sourcing and screening candidates, coordinating interviews, and ensuring a smooth onboarding process. Efficiently handle interview scheduling and communication between candidates and hiring managers, ensuring a seamless and well-coordinated interview process. Additionally, candidates receive comprehensive information and guidance to create a positive and enriching interview experience. Close collaboration with hiring managers, HR professionals, and various stakeholders is a key aspect of the role. This collaborative approach ensures a tailored and efficient recruitment process that aligns with the organization's strategic goals. Specific emphasis on overseeing a specialized technical teams dedicated to comprehending the intricate requirements of Information Technologies and programming. These teams play a crucial role in the organization's recruitment function, focusing on identifying and attracting top-tier technical talent. These teams help understand the rapidly evolving technology landscape and results in the development of tailored recruitment strategies and processes that address the unique needs of technical departments. By fostering a close alignment between the technical team and the organization's overall goals, the Profiling & Technical Solutions Associate Manager contributes significantly to the success of the company in navigating the complex and dynamic world of IT and technology. Monitor and analyze recruitment metrics to assess the effectiveness of talent acquisition strategies. These data-driven insights inform decision-making processes and facilitate ongoing improvements in recruitment practices.

Provide support to the Head of Staffing with recommendations to design and execute improvements to organizational structure, find knowledge and skills gaps and help address them across the organization for optimized efficiency and productivity. Assist and communicate with Staffing managers in decision-making, program management, and initiative implementation. Determine key performance indicators and how to measure the teams' performance. Build and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define new operational strategies along with the Head of Staffing and managers. Serve as a subject matter expert, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications.

In charged to assess, monitor, and enhance business performance for the organization. Analyze company processes to develop targeted strategies to reduce costs. Establishing norms and standards for performance. Collaborate with other stakeholders to improve productivity and staff satisfaction. Take the lead on developing processes for effective data analysis and reporting to achieve both the short-term goals and long-term business strategy. Strong logical reasoning, business intelligence and communication skills that ensures the team’s focus and priorities. Analyze, interpret and create metrics and relevant data sources to configure and implement analytics solutions. Extract reports from multiple sources to review all operations to correct discrepancies and ensure quality.

We are the leading Nearshore Technology Solutions company. We architect and engineer scalable and high-performing software solutions to meet the business challenges of our clients. Using our tech expertise and cross-industry experience, we evolve digital transformation into digital acceleration. Our ultimate goal is to create lasting value throughout the entire digital transformation journey. With 3,000+ seasoned engineers in 36 countries, we provide time zone aligned services to empower Fortune 500 companies and leading brands. Working for clients like Google, Rolls-Royce, Johnson & Johnson, Pinterest, and ViacomCBS, we’ve been reimagining the tech landscape for over a decade. We are Digital Acceleration Experts. We are a company Powered by Technology and Driven by Talent. If you want to work with the Top 1% IT Talent, contact us at recruiting@bairesdev.com.

Sr. Investigation Manager to manage a team of managers and oversee a team size of 75+ employees. Eager to dive deep into processes and have a proven record of delivering process efficiency. Able to work in an environment in which auditing skills, problem solving skills, process and system knowledge, and customer service passion are key to solve issues on a daily basis. Responsible for site operations and delivery on key business metrics of quality, productivity and service levels in a production environment. Work closely with the global program owners to design and deploy business strategies. Responsible for setting the goals and vision for the function, works with Ops Analytics and global operations to identify & baseline the functional goals. Responsible for creating employee engagement and development strategy for the site. Manage the organization structure for the entire team, so that it can deliver as per scale for future growth and development. Enabling the next level managers in creating succession plans and talent development. Identify and lead projects across various teams, develop new metrics and drive creation of new tools. Drive innovation within the team to improve operational efficiencies and customer experience Drive organizational goal by working with multiple internal and external stakeholders.

Lead and develop a team of 20-25 associates and Specialists; responsible for the overall direction, performance management, coordination and evaluation of the team. Manage the team and ensure high service delivery and execution. Setting the vision, direction, and culture for the team by managing individual and team performance expectations and goals, maintaining singular focus to ensure and improve customer satisfaction, identifying broader customer impacting issues, and implementing solutions to drive quality and productivity, while achieving real time service level targets. Actively driving the continuous improvement culture through ‘kaizen’ and lean projects. Identify customer-impacting issues and implement solutions and process improvements to increase customer satisfaction. Assist in developing and implementing training programs to improve the quality and productivity of the team. Understand and effectively use resources provided by internal systems, departments, policies, and procedures. Manage key stakeholders both internal & external and partners with them for process enhancement. General understanding of HR Services workload and priorities. Knowledge on basic legal stipulations.

Conduct research and analysis of issues concerning sellers, counterfeit, brand infringement and fraud related cases in order to comply with Amazon policies and provide the safest and most trusted customer experience. Identify known fraud patterns, discover new modus operandi trends and take actions to minimize risks. Take appropriate actions to identify and help minimize Amazon’s financial, legal and reputational risk. Maintain high levels of confidentiality and data security standards

Conduct research and analysis of issues concerning sellers, counterfeit, brand infringement and fraud related cases in order to comply with Amazon policies and provide the safest and most trusted customer experience. Identify known fraud patterns, discover new modus operandi trends and take actions to minimize risks. Take appropriate actions to identify and help minimize Amazon’s financial, legal and reputational risk. Maintain high levels of confidentiality and data security standards

Supervising day-to-day operations of the company. Hiring, training, and evaluating employees, taking corrective action when necessary. Developing, reviewing, and improving administrative systems, policies, and procedures. Ensuring office and factory is stocked with necessary supplies and all equipment is working and properly maintained. Working with accounting and management to set budgets, monitor spending, and processing payroll and other expenses. Planning, scheduling, and promoting events, including meetings, conferences, interviews, orientations, and training sessions. Collecting, organizing, and storing information using computers and filing systems. Daily product quality check and customer experience check.

Conduct research and analysis of issues concerning the patterns and trends associated with money laundering utilizing a wide variety of research tools, systems and criteria. Prepare regulatory reporting as required by law and by the Company's policies and procedures. May assist in Compliance related calling programs and also assist with training and support for new team members or call center staff in order to ensure Compliance requirements are being met.

Meeting with patients to discuss and treat dental concerns, performing regular cleanings and other preventative procedures, and establish a plan for better dental hygiene. Performing dental procedures, such as extractions, root canals, and filling cavities. Correcting bite issues and overcrowding. Applying helpful agents to teeth, such as sealants or whiteners. Prescribing medications for dental problems, such as pain medications or antibiotics. Ordering diagnostic measures, such as x-rays, models, etc. Keeping records relating to the oral health of patients and the treatments given to them. Managing and communicating with other staff members to provide care to patients.

Handling incoming calls and other communications. Managing filing system. Recording information as needed. Greeting clients and visitors as needed. Updating paperwork, maintaining documents and word processing. Helping organize and maintain office common areas. Performing general office clerk duties and errands. Maintaining supply inventory. Maintaining office equipment as needed. Aiding with client reception as needed.

Graduate with honors Magna Cum Laude