victor carrillo

technical support engineer

About

I enjoy using the skills I learned in electrical engineering school, that I keep learning every day at work, and my everyday life to troubleshoot and help solve technical problems.

Country

united states

City

washington

Industry

electrical/electronic manufacturing

Skill

matlab, microsoft office, electrical engineering, c, teamwork, mathematics, physics, customer service, interpersonal skills, sysml, microsoft word, microsoft excel, c++, verilog, esd control for electronics assembly, salesforce

Experience

technical support engineer

jdsu

2016-7 - Present · 10 yrs 3 mos

* Act as the First point of contact to respond and resolve customer technical inquiries for Cable products. * Software application support and/or hardware support. * Contribute to product support objectives, strategies, and technologies to ensure future product supportability. * Document, communicate and implement support deliverables including support strategy, maintenance and repair processes, support metrics, product support plan, parts stocking recommendation, software subscriptions, etc. * Create application notes, technical papers, service notes, training documentation, etc. * Provide customers with the highest quality of products and services. * Provide Tier 1 and Tier 2 CATV technical support for North America and Latin America. * Provide Tier 2 CATV technical support worldwide. * NPI TAC Lead for Viavi cable products