Saatvick Vejandla

- Designed, developed, and deployed Salesforce AgentForce agents (Service, SDR, and Employee) by defining Topics, Actions, Prompts, Guardrails, and workflows to deliver context-aware, consistent, and scalable AI-driven responses. - Built an SDR Agent that automated post-webinar prospect engagement, leveraging prompt-engineered templates and RAG to send personalized emails and promotional content, reducing manual outreach time. - Implemented Messaging for In-App & Web (MIAW) to deliver seamless conversational experiences across web and mobile platforms. - Developed a custom Lightning Web Component (LWC) and Apex classes to overcome platform limitations, enabling secure document uploads that automatically link attachments to messaging sessions and cases. - Created a web content crawler and a data lake object, enabling the Service Agent to provide knowledge-grounded responses sourced directly from client websites. - Led end-to-end AgentForce deployments using Copado, managing release cycles, troubleshooting UAT and production issues, and ensuring system reliability and scalability.

- Designed and configured Salesforce objects, flows, validation rules, and reports to enable automated processes. - Created and tested prompt templates, automated actions, and decision flows, building foundational skills for AgentForce solutions. - Assisted with Lightning App Builder customizations, user permissions, and workflow automation to improve system efficiency. - Collaborated on UAT testing and troubleshooting for automated messaging and agent workflows. - Supported early-stage AI-driven automation initiatives, including workflow orchestration and integration with Salesforce data, leading to full AgentForce implementation readiness.

- Organized and executed diverse events to foster inclusivity and a sense of home for international students. - Managed regular communication efforts through weekly newsletters and social media postings on Instagram.

- Effectively communicate with library patrons at the main circulation desk by answering their queries. - Pull and transport book requests, skillfully sort and shelve books using the Library of Congress catalog system.

- Keep inventory of all products using inventory tracking system across multiple storage facilities. Communicate and assist coaching staff with drills during practices. Devote 25 hrs/week during fall & 15 hrs/week during spring.

- Processed data using Python and SQL through the analytics data pipeline. - Identified patterns and insights from the processed data and communicated the unusual findings to the cross-functional project team. - Removed corrupted data and fixed coding error related problems. - Developed interactive reporting solutions using Power BI.

- Recipient of Woods College Graduate Program Award 2024

- Recipient of "Dr. Raghupathy Memorial Endowment Award" for the Best Senior Year Project