Vicky Gan

• Spearheaded the strategic planning and execution of logistics distribution optimization, resulting in a 20% increase in work efficiency and a significant reduction in warehouse overflow time to zero. • Communicated projects development from initiation to delivery with warehouse staff through an internal communication application, utilizing project management skills to coordinate resources, timelines, and budgets, ensuring timely completion and meeting shipping deadlines, and resulting in improved efficiency and productivity. • Designed and implemented efficient shipping methods, leveraging phone, email, and website quotations, resulting in a 10% decrease in costs and transit times thorough variance research and analysis. • Processed billing and invoicing from over 10 shipping companies within their payment terms to eliminate late charges time to zero. • Contributed to interdepartmental meetings, resolving conflicts and implementing process improvements that boosted work efficiency by 20%.

• Ensured accurate revenue recording by performing journal entries and generating customer receipts. • Maintained meticulous records of over 100 patient accounts, including insurance claims, billings, and payments, and filed supporting documentation for revenue assurance. • Minimized bad debt and ensured revenue assurance by following up with patients on outstanding balances. • Processed electronic funds transfers and payments for Accounts Payable and Receivable, ensuring timely and efficient transactions. • Verified patient claims, processed billing corrections and adjustments in a timely manner and preformed unpaid billing settlement Performed unpaid billing settlements to resolve outstanding balances and ensure revenue recovery. • Managed multiple bank accounts, prepared monthly bank account reconciliations, and performed weekly bank deposits to ensure accurate cash management. • Provided timely and accurate financial updates and revenue assurance by reporting monthly revenue income, trial balance of Accounts Receivable (AR) and Accounts Payable (AP), and payment collections to the store manager.

• Processed patient receipts with high accuracy and efficiency, leveraging asset processing skills to ensure compliance with financial regulations and timely recording of assets. • Maintained meticulous financial records by posting receipts and invoices to the accounting system, utilizing corrections skills to identify and rectify errors, and ensuring data integrity. • Analyzed cash flow and applied analytical expertise to identify areas for improvement, demonstrating proficiency in asset adjustments for accurate financial reporting and compliance. • Handled payment processing with precision, including cash, credit card, and direct bank deposit transactions, ensuring accurate accounting documents and records. • Provided exceptional customer service, making customer contact via phone, email, and face-to-face interactions to prioritize customer satisfaction in all inquiries, and demonstrating excellent communication and interpersonal skills.