Vic Shu

-Coordinate and execute end-to-end onboarding for new U.S. Marketplace sellers, ensuring all documentation, identity verification, and compliance requirements are completed accurately and on schedule. -Partner with global, cross-functional teams—including Product, Operations, Legal, Compliance, and Seller Support—across multiple time zones to resolve onboarding blockers and complex operational issues. -Serve as the primary point of contact for newly onboarded sellers, providing onboarding guidance, policy explanations, and operational instructions to support smooth platform activation. -Troubleshoot onboarding and system-related issues, including data mismatches, compliance flags, and platform errors, escalating cases as needed to ensure timely resolution. -Act as the primary live chat support contact for U.S. local sellers, maintaining first response times under 100 seconds and ensuring all cases are resolved or escalated within the same business day. -Educate sellers on platform procedures and best practices to establish a strong foundation for long-term operational success. Key Achievements: ✅ Maintained sub-100-second first response times for live chat support while handling high-volume U.S. seller inquiries. ✅ Enabled seamless seller activation by resolving onboarding blockers through cross-functional and cross-time-zone collaboration. ✅ Improved onboarding efficiency and compliance accuracy by proactively identifying documentation and system discrepancies. ✅ Strengthened seller readiness and satisfaction through clear guidance, policy education, and timely issue resolution.

-Coordinate and execute daily fulfillment operations, ensuring timely and accurate shipment from small packages to pallet-sized orders. -Oversee inventory management through cycle counts, reconciliation reports, and inventory system updates to maintain stock accuracy. -Serve as primary liaison between internal teams, customers, and vendors to ensure issue resolution and smooth communications. -Manage tradeshow logistics from booth setup to client hosting, contributing to brand visibility and business growth. -Develop and curate content for the official Instagram account to support marketing efforts and customer engagement. -Create short-form video content aligned with trending formats to enhance brand awareness and audience interaction. -Lead daily warehouse team operations and enforce compliance with standard procedures to maintain efficiency and safety. Key Achievements: ✅ Increased warehouse task efficiency by 15% by optimizing team workflows and SOP compliance. ✅ Boosted Instagram followers by 1,500+ in six weeks through strategic content development and engagement. ✅ Created viral video content, with one short-form video reaching 18,000+ views, driving brand visibility. ✅ Improved order accuracy and fulfillment speed, leading to higher customer satisfaction and operational consistency.

-Organized and tracked work orders and technician schedules to accelerate project completion and reduce downtime. -Utilized facility management software to streamline reporting, update KPIs, and support operational decisions. -Processed invoices and purchase orders to maintain financial accuracy and improve vendor processing times. -Coordinated preventive and emergency maintenance to ensure continuous facility availability and performance. -Managed technician certifications and compliance timelines, supporting training and regulation adherence. Key Achievements: ✅ Reduced average response time for facility requests by 30%, enhancing service delivery. ✅ Streamlined reporting workflows, improving issue resolution and communication across departments. ✅ Supported regulatory compliance with 100% on-time certification tracking and submission.

-Oversaw property management for over 200 residential and commercial units, ensuring timely inspections and lease compliance. -Coordinated rental agreement processing and tenant onboarding to improve leasing efficiency and customer satisfaction. -Mentored and supervised three new team members, fostering a collaborative, high-performing workplace. -Managed archives and maintenance logs, enhancing internal workflows and reducing administrative errors. Key Achievements: ✅ Improved office efficiency by 15% through better data tracking and process standardization. ✅ Reduced onboarding time for new hires and lowered service error rates through effective peer training. ✅ Enhanced tenant service response rates by implementing organized tracking systems.