Veronika Kovaleva

• Answer and manage emergency and non-emergency 911 calls under the guidance of a supervisor • Quickly assess situations and gather critical information • Dispatch police, fire, and EMS using CAD systems • Remain calm and professional in high-stress situations • Provide clear instructions and support to callers in need • Communicate effectively with first responders • Accurately document calls and follow established protocols

• Assisted in the implementation and integration of DocStar ECM (Enterprise Content Management) system across departments, ensuring smooth digital document management and retrieval processes • Managed detailed event timelines and checklists, contributing to the successful execution of corporate meetings, training sessions, and employee engagement events. • Proficient in Microsoft Excel, with hands-on experience in creating spreadsheets, pivot tables, VLOOKUPs, and charts to support reporting and data analysis. • Experienced with Epicor Compas, including data entry, order processing, and report generation to assist operations and administrative workflows. • Maintained accurate documentation, supported procurement processes, and contributed to continuous improvement of administrative systems and tools.

• Established and maintained strong relationships with key accounts and new clients, resulting in increased customer loyalty and repeat business. • Developed in-depth knowledge of automotive parts and industry trends, enabling accurate identification of customer needs. • Provided post-sale support and follow-up, addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction.

• Managed customer service operations which included sales transactions and inventory management. • Maintained comprehensive and up-to-date product knowledge to provide accurate information and recommendations to customers. • Built and sustained long-term customer loyalty by cultivating positive relationships, anticipating needs, and offering tailored solutions.

• Provided support for a variety of projects spread through the Aftersales Department. • Worked with twenty dealers and internal personnel to discuss, adjust, and make additions to a crucial platform that drives daily business for service technicians. • Provided support to dealers and technicians when migration between platforms occurred through group and individual Q&A sessions. • Recorded, stored, dissected, and organized valuable data and information in a presentable manner. • Organized and designed one-pagers about different programs deployed by the Aftersales Department.

• Track and compile statistics at college sporting events for nine sports. • Communicate directly with all coaches, players, officials, athletic trainers, and directors, ensuring a fair game for both teams on field. • Generate live stats during women's soccer match using software.

Graduated with honors, Summa Cum Laude.