Veronika Danielová

As a Senior Inside Sales Support Representative, I was responsible for the French region, independently managing a portfolio of assigned customers. My responsibilities included contract management, creating and updating catalogs for customers on a global level, handling quote renewals, ensuring smooth approval processes, and accurate pricing. I collaborated daily with key departments (Pricing, CF, COR, Product Team) to streamline operations and support sales productivity through administrative and ad hoc tasks. I was also in charge of escalation management, prioritizing requests to ensure efficient business operations.

In this role, I worked closely with assigned sales representatives to manage quote renewals, ensure smooth approval processes, and maintain accurate pricing. I was responsible for managing contracts and catalogs, including creating and regularly updating their content. On a daily basis, I collaborated with key departments to streamline internal processes and improve overall efficiency. My responsibilities also included supporting sales productivity through administrative and ad hoc tasks. Additionally, I managed escalations by prioritizing requests and ensuring the smooth running of operations.

Responsible for accurate warranty registration for Lenovo products, communication with customers, providing support and solving issues for external customers / business partners and internal employees, training a new team for this position Lenovo activities: Media team member

Communication with SMB / CONS inside sales & marketing managers, GTN system administration, preparation of payment documents, creating payment settlements, GTN balance transfers, new authorizations and item delegations, trainings in GTN Lenovo activities: Media team member

Communication with suppliers and customers, preparing sales and marketing materials, supporting procurement with statistic reports, maintaining web page

The first months of work at the call center, followed by the preparation of sales and marketing materials, communication with customers, sales itself, creating advertising offers, solving consumer's complaints, professional customer support.