veronica ozhan

Trainer for processing of infectious disease plasma and whole blood samples for EIA testing, Antibodies, Hepatitis B & C, HTLV I & II, Core Enzyme, HIV I & II, and SPIFE. Proficient in the use of Abbott Flexible Pipetting Center, Abbott Parallel Processing Center, Tecan Megaflex, Spife 2000 and 2001, and Dynamic Incubators. Selected for Preceptor/Instructor Training at STBTC, 98% success on all runs for testing with extremely low technician error to equipment failure ratio. Facilitated Preceptor Training and SOP Training for new employees at STBTC.

Review and monitor outcomes that promote compliance with our Quality Assurance Process and Performance Improvement Program (QAPI). Facilitate improvements in response to compliance audits, satisfaction surveys, and focus studies incorporating Best Practice Standards. Board Certified in Infection Control and Epidemiology (CIC), Co-chair of the Infection Control Committee with IGNMP Medical Director, track and trend all Infection Control data, and serve as Infection Control resource for facility. Conduct site surveys at contracted Nursing Homes and Assisted Living Facilities. Provide comprehensive education for employees, participants, caregivers, and outside vendors. Track and trend Grievances for IGNMP and assist with investigations related to Level II reports and other serious incidents utilizing the RCA format. Assist with development of IGNMP Policies and Procedures, help develop Performance Improvement Plans, and ensure compliance with company's policies and procedures. Responsible for program data for IGNMP QAPI Grid and Health Plan Management System (HPMS) report.