Veronica Hollis

• Partner with product and marketing teams to define scope, requirements, go-to-market strategy, and launch partner integrations with immense value and high adoption • Reduced department spending by 10% • Provide business executives with actionable insights into business drivers, financial performance, and risks in the form of regular reporting and ad-hoc analysis • Collaborate and communicate regularly with stakeholders and cross functional departments • Drive operational excellence by making recommendations and assisting with the implementation across standardizing, streamlining, and automating processes to improve sales productivity • Prepare presentation package for Quarterly Business Review and other leadership meetings • Own the systems, data, and processes that support our GTM motion across the Marketing, SDR and Sales teams • Ensure consistency and alignment across team procedures • Investigate research requests on new and existing initiatives

- Increase Pipeline Generation - Hold the team accountable for their performance metrics while properly maintaining accurate records in the CRM system to track all sales activity - Display key metrics in the sales area to track team and individual achievement through all stages of funnel (lead flow, activity performance, etc) - Build and refine sales playbook and incorporate into ongoing sales training

- Full cycle sales from first customer contact through to close. Able to effectively manage a large pipeline for both short and long sales cycles. - Deliver exceptional customer support post-sale to ensure customer happiness and high retention. - Engage active leads by providing demonstrations of our software. Follow up as needed to provide product training to connect product features with customer value. - Cross-sell/up-sell additional products by developing relationships; recommend valuable solutions to their business - Deliver an exceptional customer experience that results in higher customer satisfaction - Consistent top performer of sales and customer engagement

Working on a team environment to provide Proactive Customer Support • Communicate one on one with businesses to understand customer requirements, while finding creative solutions within the software to solve their pain points in work order management and scheduling. • On-Boarding and account management of Premium Service accounts • Pro-active outreach to service providers on a daily basis • Working closely with internal Product Team to provide customer feedback and work towards refining product features

• Engage in channel partner ecosystem – maintain and build relationships with manufacturers, partners, resellers, and other competitive distribution companies • Proactively tracked renewals for customers to begin procurement cycle three months in advanced • Worked with various government, state and local contracts to promote Government Red Hat sales.

• Horizontal support team that monitors and manages the performance of multiple contact center networks (inbound and outbound), performs system incident management, and provides dialer administration and support. • Monitor system and platform health using various monitoring tools/reports