Venu Rajappan (Nair)

Key Expertise • Developing IT Strategies (Enterprise Architecture, Operations & Security) • Operation Excellence • Developing Strategies for Information Security • Business Continuity & Disaster Recovery • Business Process and IT Alignment • Program & Project Management • Application Portfolio Management • Information Technology Governance • Managing onshore/offshore co-ordination • Security Controls & Compliance • Budget Management and Cost Control • Contract Management and Negotiation • Vendor Relationship Management • Risk Management • Building and Managing Technical talents • Mergers & Acquisitions (consolidation of systems) • Technology and Business Transformation Responsibilities:- • Design and develop IT strategy for long term company success and align with multiple business units • Define core IT competencies and develop strategies to utilize them to provide the company with a competitive advantage • Chair, Corporate-wide IT Steering Committee meetings • Influence strategic business decisions regarding the use of technology. • Managing and governing the outsourced vendors and contracts. • Managing $16 million IT operating and technology budget, the information technology function, including business applications development, Enterprise architecture, Operations and enterprise security. • Manage and build highly efficient and talented IT professionals • Leading in development of enterprise long term strategy and enterprise road maps • Design and develop overall strategy for systems development and hardware acquisition and integration. • Manage development of staff to create a best in-class organization that is knowledgeable in the latest information technology trends. • Set the strategic direction for the business regarding technology use enterprise-wide utilizing technological expertise. • Embedded Enterprise Architecture into the Project Management Life Cycle process to ensure alignment with the enterprise architecture and strategic objectives

Responsibilities:- • Service delivery & Program management • Managing various new projects and initiatives • Reviewing new products and making recommendation to management • Managing vendor co-ordinations and improving processes • Working with different teams and management for creating/ improving processes and accountability • Evaluate and make necessary recommendation for Cost optimization initiative across enterprise • Contributes to improvement / optimization of the IT governance • Oversee and work with various business unit across enterprise (Farmers, Bristolwest, Foremost & Zurich Ins), all Application and Infrastructure Performance, Availability, Stability, Monitoring, & Issue tracking’s • Manage and running Production outage calls and its troubleshooting • DR planning and execution • Reviewing exiting Application and Infrastructure architecture and make recommendation and improvements • Working with multiple vendors for getting proper sizing for application and infrastructure (Oracle, IBM, EMC, Tealeaf, Keynote, Compuware etc.) • Analyze/review upgrade processes and providing required guidance • PCE (Project cost estimate) evaluation • Reviewing Change Control process and activities • Working with different vendors/application hosted on cloud. • Enforcing best practices across the application and infrastructure • Working with various teams to get the RCA’s for outages Program/Project Management & Delivery: Major Project handled during the tenure  Farmers vision 2020 modernization  Speed to Market - New multiple end to end infrastructure/environments creation and integration (Mainframe, Distributed, SAP, DB, Data warehouse etc)  Aix upgrade across enterprise  Architecture Design, implementation and migration of Farmers Data warehouse to new location  Quality Center upgrade and many more Achievements: Major Project handled and successfully completed.  Tealeaf -Enterprise application monitoring project estimated $10 million  SAP N

• Managed a team of 8 highly skilled professionals ( Unix (3) , Windows (2), Java developers (1), Informatica (1) & DBA (1)) • Creating management reports • Leading the Infrastructure and Application Architecture reviews, • Reviewing Infrastructure project cost estimate. • Managing Infrastructure procurement, Application Installation & Configuration and Certification • Managing Vendor co-ordinations, communications, RCA calls etc. • Lead the team to providing Level 2/3 support to Production Support team. • Lead the architecture review and team for implementing Siebel CRM , Pega (BPM), OBIEE & Cognos • Managed and successfully implemented/integrated several small/medium/large projects (Software/Server/OS upgrade, new implementation etc) Achievements: Major Project handled and successfully completed.  Heart (Siebel CRM 6 to Siebel 8.1.x Upgrade) project estimated $165+ million  NWCS (National Workers Compensation system) estimated $40+ million  HERO (First Notice of Loss (FNOL) Redesign) (BPM Product, PEGA 5.4 sp1 , PEGA 6.1) estimated $50+ million

• Responsible for overlooking this large scale project’s infrastructure environment on a UNIX & Windows platform. • Build Management & Release management • Builds deployments, • Server planning/budgeting/maintenance, Writing scripts.

• Experienced in Design and Planning of Hardware and Software requirement for projects. • Experience in Managing Projects. Managed multiple projects concurrently. • Created and managed Service Level Agreements (SLA) between business units, Clients and vendors. • Coordinated all major downtime, changes/maintenance window, emergency fixes and issues with Business units, Change management and also created MRO for senior management. • Experience in Capacity planning and performance tuning and Managing project. • Lead the team in implementing single sign-on using ITIM/ITAM (IBM Tivoli Identity Manager (ITIM), IBM Tivoli Access Manager • Successfully completed Sarbanes Oxley (SOX) compliance issues by applying standards and procedures and co-ordinate with multiple departments and auditors. • Worked closely with Auditors in implementing standards and process for Sarbanes Oxley Compliance. • Designed and implemented Backup strategy across multiple platform for Disaster recovery and for Data contingency. • Lead and successfully completed major projects migration of Checkpoint Firewall, Network refresh & Operating system Platform & Application upgrades and many more. • Design and implemented three tiered DMZ (Demilitarized zones) Firewall infrastructure using Checkpoint NG. Performed Security analysis and Intrusion detection on network.

• Led a team of 11 Network, System administrators, Customer Service & helpdesk. • Managing and allocating resources for various projects, Creating and enforcing new Policies and Procedures, training employees and resolving issues. • Created and managed SLA agreements between vendors. • Designed Overall network Infrastructure, Implementation and Integration of POPs (point of presence) etc. across Multiple cities. • Design and Planning of Hardware and Software. • Management of Public TCP/IP Addresses allotted from Asia Pacific NIC and their proper utilization and allocation for Lease Circuits, Servers, and RAS etc

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