Venkat Reddy Kondam

Created program delivery model including program structure and workstream structure, high level roles and responsibilities, RACI, decision model, and governance structure. Ensured the inventory of program artefacts per the governance and updated. Key stakeholder communication of regular status, risks, decisions, issues, actions and support required. Managed multiple project teams, PMs, and worked closely with supporting teams – Infrastructure, Network Security and external vendors (platform, CRM, print, service providers for claims and policies etc.). Proficient in the business model of Broker, Advisor and Direct to Consumer channels and integration of systems with back office. • Planned for the Claims Transformation (automation / STP_ as part of the first deliverable in strategic program and worked closely with Product, Platform teams to evaluate options on claims migration, and automation of new claims to eliminate about 60% of call center volume for nonvalue added transactions (enquiries, updates) • Prepare and optimize delivery roadmaps for technology and business initiatives withing the strategic program. • Direct cross-functional teams and complex portfolios, balancing trade-offs to achieve business outcomes • Provide key communications to senior leadership on project delivery , risk alignment, options available et. • Create and enforce standards and KPIs for Agile and hybrid delivery that align with business objectives • Apply best practices in program management, project delivery governance, and operational transitions Coordinated Business, Security test prep with the IT Department and Quality Engineers & cross functional teams for test data, environmental readiness etc. Drove project delivery with a strategic perspective and implement project best practices to ensure optimized and on time delivery.

Lead and manage all phases of the Guidewire Platforms and Integrations from planning and execution to monitoring and delivery for a strategic acquisition program. Serve as the primary point of contact for project stakeholders, providing regular updates to senior leadership and managing expectations across multiple teams. Regular reporting and presenting of project status, budget, resourcing, risks and forecasts to SLT (Senior Leadership Team). Develop and maintain comprehensive project plans, timelines, and budgets, ensuring all deliverables are met on schedule. Proactively identify and mitigate project risks and issues, implementing effective solutions to keep the project on track. Work with solution architects and vendors to understand current state and target state systems architecture. Coordinate with cross-functional teams, including IT, Architects, business operations, and external vendors, to ensure alignment and clear communication. Driving delivery with a strategic perspective and implement project management best practices, automation and digital capabilities for client facing and broker / agency-based web & mobile apps.

Leading Enterprise Quality Engineering practice and delivery of quality excellence for the enterprise strategic Core Modernization Program. This program is migrating all legacy systems for Policy/Billing/Claims over to Guidewire Cloud Platform (Insurance Suite). This is a very complex and strategic program needing to work with distributed teams in India, Ireland and Canada plus vendors and SI partners. I am leading eight quality teams spread over multiple functions at front end and back end including technical and functional QA. Driving quality with a strategic perspective and implement best practices, automation and digital testing capabities for client facing web and mobile aapplications • Program QA Leadership – Leading all aspects of program testing such as Guidewire functional testing, GT UI and GT API automation, API testing using postman, Data quality testing with massive data transformation (ETL), Performance, Security – Pen Tests. • Delivery – Participate in building operational readiness plans, program level risk awareness and mitigation. Results oriented delivery focus by hiring the right skill candidates, training and coaching, helping the team and setting them for success. Work with senior directors, VPs from both technology and business areas to identify their strategic vision and translate to tangible deliverables with schedule to provide progress and confidence in the program quality delivery. We practice SAFe agile framework with a quarterly program increment planning with daily stand ups and status monitoring & retrospectives.

Led Enterprise Quality Engineering, Specialized Testing, DevOps, and Environment Management functions, reporting to Vice President of Information Technology (IT). Managed teams accelerating digital transformation initiatives for added business value. Provided shared services for software quality, drove automation pipeline, spearheaded adoption of modern technologies and supported technology strategic deliveries. Initiated based automated deployment workflows, inventory and optimization of CI-CD pipelines, and introduction of automated testing tools. Automation of Web / Mobile applications and Back-End / API testing.

Managed multifaceted functional areas of IT, including cutting-edge platform based on Salesforce FSC cloud and omnichannel commissions capabilities using Callidus, SAP Cloud, Compensation Program. Salesforce CRM Migration • Managed IT aspects for key program migrating advisor sales and customer relationship management from legacy enterprise contact system (ECM) to Salesforce platform. • Mapped out central and foundational aspects of program, including test environment design, centralizing non-functional requirements, and testing strategy, and led the successful execution of Performance, Data Conversion and Security tests. • Prepared complex release and project implementation path, identifying prerequisites in advance for smooth delivery.

Facilitated architecture / design decisions for product life cycle management (PLCM) & customer relationship mgmt (CRM) • Shared knowledge of infrastructure projects, including upgrades, data centre moves, enterprise integration hubs, Kubernetes, containerization, Jenkins, and native / cloud pipeline building with inventory management. • Facilitated assessment team, presented options, and discussed pro and cons to guide on design process, and evaluate options presented by designers and identify risks and options from technical perspective.

Headed digital transformation program for enabling new consumer-direct channel with straight through processing (STP) via multiple platforms. • Built business transformation strategy and directed team in testing and delivery of customer-friendly transaction portal. • Partnered with P&C Manufacturing for implementing quality approach across all personal insurance lines, including home, auto, farm, and commercial, realizing vision of seamless excellence through up-front testing. • Increased automation testing of Guidewire Policy Center, Billing Center and Claims for increased test coverage and accuracy. • Introduced specialized testing practice in digital program and other public-facing sites including bi- lingual / French AODA. • Launched modern technologies into digital environment, including Selenium test automation framework, Appium mobile automation framework, Sauce Labs cross-browser test tool, and JAWS / NVDA accessibility tools.

Headed sales and performance management enterprise system development, including recruiting, onboarding / offboarding, and compensation management functions in cloud-based, omni-channel model. • Responsible for all aspects of project delivery, re-planning, resource alignment scope / budget management & reporting. • Coach & mentor, the team to drive for quality and on time performance reversing 2 years of stalled activity in 4 months. • Established robust IT project management structure, increasing diligence around task and timeline clarity. • Implemented delivery checkpoints, including downstream system mapping, end to end robotic process automation (RPA), external services, and solution delivery / implementation change grid leading to on time delivery within budget.

Build and led a team to test complex enterprise wide document print and delivery solution. Currently leading the QA teams to support Digital Strategy program including mobile applications. Started to work on building a new DevOps team in IT Corporate Application teams to enable concurrent project streams, rapid build deploy and automation and be nimble with test environment provisioning. This team will help manage releases across multiple projects , steady state, upgrades, etc • Created intake process for IT data management, streamlining input from multiple channels and ranking based on impact and urgency for priority handling. inventoried all data assets, pipelines, feeds &schemas • Established QA practice and automated real time software design (RTSD) for fast-track testing. • Implemented automated test data creation on Guidewire removing manual data entry and for generating XML payloads. • Participated in strategic planning sessions, providing key inputs on improved efficiency and effectiveness. • Created dashboard, including key performance indicators (KPI) and metrics, showing clear trends and tracking of progress.

Delivery of Quality Engineering & Specialized testing services across all Business Units within Manulife Financial Canada division. Responsible to implement and optimize Performance , Load/Stress, SOA, Mobile testing and Automation frameworks for Functional / Regression testing. Consolidate test tools, licences and infrastructure to generate cost, usage, skills efficiencies Worked closely on Test Tool and Vendor optimization which are of strategic importance. Participated in test tool evaluations, tool & framework implementations. Successfully delivered multiple projects in various LOB's Participated in building the Shared Service model ( Set up, Services definition, Operation model, Estimation, Metrics etc)

Completed multiple complex projects within scheduled releases, introducing in release / deployment cadence and proactive planning for projects, enhancements, upgrades, and dependencies. • Drive successful implementation of front end releases (12 per year) with offshore and onsite test leads. • Global re-sourcing – Built & trained a totally new team in India on internal process/ business domain. • Set up TCoE (Test Center of Excellence) in the department successfully and achieved TMMi level 3.0 rating. • Led the QA team towards successful planning, testing, co-ordination of entire SDLC • Standardized Templates for Test Planning, Results and Metrics and ensured consistency in documentation • Manage a team of onshore and offshore resources. SQA consulting, Automation & Performance, TMM and CMM process work. Led the QA & Release team towards successful planning, testing, co-ordination of entire SDLC • Standardized Templates for Test Planning, Results and KPI / Metrics and ensured consistency in documentation • Responsible for successful delivery of complex projects packaged into scheduled releases • Manage schedule, environment, changes for multiple releases • Build and operate Dev Ops teams in charge of staging and building new environments on the fly • Maintain Mobile applications, updates and promote new applications to store fronts (Apple, Android, BlackBerry platforms) • Interact with multiple teams for co ordination of environments • Chair Go/NoGo meetings and ensure smooth implementation of project/product launches etc

Retail and Online Banking, Mainframe, S3 (Retail Banking Software) C3 (Customer Leads), AFX (automated foreign exchange) Interfaces, Credit Card business. Implementing offshore model for Quality Assurance and lead both onshore / offshore teams for Functional Testing, Performance & Security Testing. Brought in new resourcing models including co-op students / offshore vendors and contractors to augment the staffing needs of the program. • Retail (S3) and Online Banking, Mainframe, Customer Sales portal (C3), Automated Foreign Exchange (AFX) Interfaces, Credit Card Business. • Leading onsite QA teams (onshore / offshore ) for functional, performance, security testing, configuration tests • Hands on experience with Performance, Configuration and End-to-End testing on Client Server and Web Applications