Veena Rao

Highlights • Transformed the Corporate Banking business, driving growth in revenue, EBITDAC and contribution margin per employee • Completed the Vista CXO Accelerate Top Talent leadership program in Nov 2024 • Won CEO Diamond Club Award in 2017 and 2023, CEO Collaborate to Innovate Award in 2020 CPO & COO - Corporate Banking Business leader with P&L responsibility for the Corporate Lending business line across product, engineering, services and customer support functions • Business leadership o Business growth: Define and implement strategies to achieve growth objectives E.g., Growing the lending product addressable market by $600M with new variants; opening up the Supply Chain Finance segment with innovative partner offerings o Product strategy: Lead product portfolio optimization, redirect investment to high margin growth products. Delivered 17 percentage points increase in contribution margin o Engineering: Develop and execute the modernization program, focus on OpenAPIs, UI/UX and cloud readiness, ensuring market competitiveness • Customer experience o Professional services: Focus on high value services, profitability and conversion of bookings to revenue. Improved services margins by 5 percentage points o Customer delivery experience: Deliver integrated quality programs, best practices blue prints and reusable assets to enable 2X faster time to value for customers o Customer support: Drive process improvement, premium support offerings and backlog reduction. Improved mean resolution time by 50% and reduced L3 backlog by 30% • Innovation and People o Innovative services offerings: Launch customer self-service digital learning platform, partner enablement services and DIY support packages, creating new revenue streams o GenAI & Agentic AI: Enhance product offerings as well as improve test automation and code quality o Leadership development: Encourage cross functional rotation of senior leaders to promote a customer-first mindset and a play-to-win culture

Business leader with P&L responsibility • Product strategy & vision o Turned around the Corporate Channels business achieving 6X bookings growth. The product won 4 Celent awards (functionality & customer base) and IBS Intelligence award (Most Innovative Corporate banking digital platform) o Built a strategic product management practice • Engineering o Re-engineered the digital channel UX to improve product competitiveness o Enhanced security index and improved test automation to reduce regression cycles • Innovation and People o Created an ecosystem of fintech apps (Chatbots, WhatsApp, SME tablet banking, Digital Customer onboarding) to deliver a seamless omni channel offering o Built internal leadership capability and improved employee experience index by 100%

• Transformed the Channels product strategy and revitalised the product line • Led integration of the Cash Management product acquisition into the corporate portfolio

• Headed product strategy for Finastra’s leading core banking suite of products (Customer, Core, Loan Origination, Islamic finance) • Crafted the localization framework for 5 significant new geographies

Highlights: • Selected for the Top Gun leadership program for exceptional performance • Recognized as top contributor in the Harvard Business program for Emerging Leaders • Managed delivery excellence to generate business value for HCL’s select set of strategic clients • Led initiatives to improve quality of delivery and enable new business acquisition

• Managed presales and solution consulting for the payments & cards practice, with positive impact on new deal pipeline • Created a Center of Excellence to support key client deliveries • Authored white papers, led regulatory change impact analysis and managed analyst relations

• Incubated the Banking IP program to deliver solutions in payments, lending and pricing domains • Led the sale of the pricing & billing solution enabling HCL to exit the business

Highlight: Won the Service Excellence Award for outstanding performance in 2006 • Led Pre-sales for the FLEXCUBE universal banking suite, supporting deal closures • Developed a Center of Excellence to manage the Request for Proposal process and improve quality and speed of responses

• Managed strategic equity partner assignments to enable firms to scale business growth • Led business plan and due diligence reviews for mergers & acquisitions

Highlights: Won Star Performer Award 1998, Trained in Treasury at JP Morgan, New York • Designed and marketed customized banking products, treasury instruments and investment offerings • Assessed credit quality and executed credit delivery, supporting asset growth

• Managed ICICI’s Foreign Currency borrowings from the World Bank, ADB, EXIM Japan • Hedged currency and interest rate risks through currency swaps & interest rate swaps

• Assessed credit quality for new proposals and designed restructuring packages for distressed companies • Managed a portfolio of 20 corporate clients with end to end servicing from credit application processing to post sanction servicing and legal documentation