Vedran Kotarski

Joining an amazing team of professionals and E-mobility enthusiasts to add my contribution towards standardization of EVC service. I am going to focus on bringing EVC service to the next level by expanding cross-European EVC network through roaming platforms, pricing strategy development and business model planning. Furthermore, I will be responsible for key process automation and product monetization.

Working closely with clients, understanding their needs and challenges and helping them bring additional value to their business. By offering new and innovative solutions on how they can attract, engage and retain customers, I am directly influencing their: customer base expansion, customer satisfaction and churn rate and company growth, which results in cost saving and higher revenues.

 Managing a portfolio of accounts in order to maintain good relationships with clients  Identifying new business opportunities with existing customers and engaging in cross- and up- sell activities  Supporting the sales team in generating new business by analyzing competitors and market intelligence activities  Setting up service presentations, demos and cost-benefit analysis to best showcase how Infobip services bring benefit to their business  Consulting our clients on the best way of using our products and solutions, taking into account cost-benefit efficiency and increased revenue, while also engaging in other business ventures  Communicating with Presales and Enterprise Solutions Engineers on the best ways of integrating services  Managing monthly Invoices and payments $60k+

 Managing and supporting accounts to ensure quality of service and Operator satisfaction  Emphasis on developing close relationship with clients for future cross/up sell activities  Individual gross profit and traffic retention/growth from allocated accounts  Understanding client’s business, knowing exactly which products can help them evolve and grow  Learning to navigate through in-house developed and CRM systems for better performance tracking

 Detailed industry research and analysis before implementing new marketing strategy  New ways of marketing the products and creating brand awareness, Websites content and newsletters management  Developing social network channel for Logokod and managing weekly news, updates, product releases  Pre-sales activities like product presentations and telemarketing/tele sales  Building technical knowledge by having educational sessions with product engineers to be able to offer the best product based on client’s needs and requirements

 Business development - setting up dispatch center in Zagreb to manage global projects for the company  Defining project requirements, planning, strategy implementation  Forming international partner management team which would be in charge of support for the entire project  Budget planning, agreeing on SLA standard, making sure all Partners involved have the minimum knowledge and skills to support the project

 Organizing travel tours throughout Croatia and Europe  Managing adult, student and school groups  Dealing with customers and hotel managers on a daily basis