vedprakash ravula

Daily work for users termination and access requests handling through change management and Windows Server Active Directory Active Directory Tasks Regularly handled are Create/Delete Admin accounts, User Accounts, Shared accounts, providing accesses like VPN, internet, wireless LAN, network drives and folders etc. To provide temporary admin access to the servers as requested by the user and to follow up with user if the request is been completed successfully. Create changes to Terminate/Re-instate the requested user using the information provided, utilizing change management, Citrix, webshop tools . and to follow up the resolver team to finish the Activities Assigned to them. Performing Root cause analysis. Conducted training session for new hires. Single Point of Contact for UAM Related Queries.