Dhairya V.

- Supervise daily quality operations in a high-speed beverage production environment, ensuring adherence to internal specifications, customer requirements, and regulatory standards. - Oversee in-process and finished product quality checks for ingredients, packaging, and final product attributes (e.g., brix, carbonation, fill levels, torque). - Manage and troubleshoot QA lab equipment and calibration schedules to ensure data integrity and testing accuracy. - Coordinate internal audits and support external (FSSC, CFIA, third-party) inspections, facilitating timely implementation of corrective actions. - Monitor compliance with GMPs, sanitation, and food safety programs, working cross-functionally with production, maintenance, and sanitation teams. - Train and mentor QA technicians, promoting a strong quality culture and continuous improvement mindset. - Utilize ERP systems and digital records for real-time quality tracking, traceability, and root cause analysis. - Support document control, CAPA investigations, and ongoing refinement of SOPs and QMS documentation. - Participate in cross-functional meetings to proactively address non-conformances, production deviations, and quality improvement opportunities.

- Developed and maintained the internal audit program, ensuring consistent compliance with ISO 9001 and SQF and implementing ISO 17025 standards to enhance laboratory competence and reliability. - Strategically planned FSQA and pre-operational staffing requirements based on production demands, efficiently managing weekly hours and vacation schedules to optimize team performance. - Led internal, second-party, and third-party audits (SQF, CFIA, FDA, USDA), effectively coaching cross-functional managers and teams to ensure readiness and compliance. - Enhanced the auditing process through insightful feedback and lessons learned, contributing to the organization's culture of continuous improvement. - Conducted trend analysis on monitoring data to drive improvements, close gaps, and enhance product quality and safety. - Oversaw the pest control and Allergen programs, ensuring adherence to MLF and regulatory requirements. Led the development and delivery of annual and new employee GMP and allergen training. - Managed team schedules and contributed to various tasks assigned by the FSQA Manager, including complaint investigations and team meetings. - Monitored performance metrics within the QA Program, leveraging data analysis to promote accountability and identify optimization opportunities. - Initiated monthly GMP and internal audits, collaborating with cross-functional teams to uncover and address areas for improvement. - Identified and implemented process enhancements and procedural changes to meet evolving regulatory requirements and organizational goals. - Played a pivotal role in enhancing supply chain and vendor oversight practices, establishing a robust framework for comprehensive quality assurance and continuous improvement.

- Conducted daily Pre-operational and Operational checks to ensure compliance with food safety system requirements and enhance process efficiency. - Participated in shelf-life studies, organizing and managing samples for comprehensive analysis, and utilized statistical methods to analyze results for product optimization. - Coordinated external lab testing of samples, ensuring rigorous quality control and compliance with food safety standards. - Supported product development projects, including sensory evaluation of refined products and applying statistical analysis to evaluate consumer feedback and product quality. - Managed lab instrument documentation, calibration, verification, inventory management and record-keeping to ensure accuracy and reliability. - Monitored and validated Critical Control Points (CCP) as part of HACCP requirements, employing statistical tools for trend analysis and compliance monitoring. - Performed comprehensive organoleptic, chemical, and microbial analysis of finished products and raw materials, utilizing ERP systems for data management and analysis. - Conducted critical analysis of operational challenges, implementing Corrective Action Preventive Action (CAPA) plans based on statistical analysis to ensure continuous improvement. - Oversaw the renewal and maintenance of supplier documents for SQF compliance, leveraging ERP systems to streamline supplier management processes. - Coordinated training activities and assessments across departments to schedule and document training, aligning with company policies and enhancing team capabilities.

- Conducted the weighing and initialization of food and environmental samples, utilizing LIMS (Laboratory Information Management System) for precise monitoring and record-keeping, ensuring compliance with ISO 17025 standards. - Prepared dilutions and conducted plating operations, employing rigorous calibration protocols to guarantee accuracy and reliability in microbial analysis. - Completed comprehensive training on Working Instructions, Safe Work Practices, and the correct application of tools and SOPs, reinforcing my commitment to laboratory safety and efficiency. - Gained hands-on experience in pathogen and media labs, observing and participating in transferring and streaking for pathogen analysis, including Listeria, Salmonella, and E.coli, to enhance media preparation techniques. - Leveraged LIMS for effective data management, ensuring the accuracy of calibration records, monitoring outcomes, and facilitating efficient pathogen and microbial analysis processes. - Implemented ISO 17025-compliant procedures for all testing activities, from sample processing to final analysis, emphasizing precision in pathogen detection and microbial assessment.

- Delivered exceptional customer service, consistently ensuring a welcoming and helpful experience for all customers, thereby boosting store reputation and customer satisfaction levels. - Drove sales through effective product promotion, leveraging an in-depth knowledge of store products to recommend and cross-sell items, increasing sales figures and customer loyalty. - Managed inventory and restocked shelves, efficiently organizing products to maintain an appealing store layout and ensure the availability of popular items, utilizing inventory management software for accurate record-keeping. - Handled cash transactions and operated POS systems, accurately processing sales, returns, and exchanges, ensuring a seamless checkout experience for customers. - Implemented promotional campaigns, participating in the setup and execution of in-store promotions and displays to attract customers and increase product visibility. - Resolved customer complaints and inquiries, providing timely and practical solutions to enhance customer satisfaction and foster a positive shopping environment. - Maintained the cleanliness and orderliness of the store, ensuring a safe and inviting atmosphere for customers and staff alike and adhering to health and safety guidelines. - Participated in team meetings and training sessions, contributing to a culture of continuous improvement and excellence in customer service and sharing best practices in sales and cross-selling techniques. - Monitored market trends and customer preferences, utilizing insights to suggest inventory adjustments and marketing strategies and align product offerings with customer demand.