vaunda skidmore

Responsible for the continued cultivation, growth, maintainance, blossoms, management, producuction, and preservation, of thousands of arranged floral displays through daily independent survey's utilizing varied applications targeted to identified needs. Designed, arranged, achieved new growth patterns succeeding in customer service satisfaction and repeat business. Communicated daily to supervisor when identifiying, diagnosing, and evaluating potential concerns, thereby eliminating loss of growth throughout the company.

IT Specialist As a customer solutions representative I clarified account information for customer's calling in with questions regarding their account. I assessed the charges being made and empowered the customers to arrange their shipments to achieve the maximum results while still satisfying the desires of the client. I estimated arrival times for orders placed, collected account information, launched new accounts, secured payments, consolidated customer orders to attain maximum benefits for both the customer and the client. I directed calls to proper coordinating agents in an effort to clarify and document customer and client concerns. I secured accounts daily with customers calling in to cancel their accounts through negotiations and recommendations that resulted in both parties reaching a satisfactory resolution. I trained new hires in the process of working towards becoming retention agents.

Responsible for co-ordinating, executing, and managing customer relationships through the use of; Sales, telecommunications, tech support, acquisition, order support, supply/demand, data entry, Microsoft office, billing, payments, equipment orders/replacements/modifications, programming modifications, call logging, on-line account support, equipment activation support and self-help options with the end result including retaining accounts and customer satisfaction/repeat business.

IT Specialist Assist client with various contractual needs in the IT Industry through the following; active listening in order to take each clients concerns seriously, provided appropriate resolution or appropriate direction,unbiased presentation of programs to assist client with application and eligibility requirements and program questions, multi-tasks by simultaneously communicating with the client, document clear and concise records, meets individual performance standards, including the confidentiality and security of information.

* Oversaw daily operations, managing a staff of 20 employees. * Responsibilities included administrative, billing, personnel issues, policies and procedures, payroll. Participated in grant acquisitions for quality improvement opportunities. * Reported directly to the Director of Operations during a weekly meeting. * Answered phone calls, greeted clients, and scheduled appointments. * Assisted with administrative tasks such as grant writing, budget review, annual audits, and was given increased responsibilities and recognition for a job well done. * Responsible for inventory control, ordering supplies and accurate record keeping. * Created and display designs in and around the center. * Classroom management of staff/students of various ages. * Daily curriculum planning, preparation and presentation age/stage appropriate levels * Brain Research, Developmentally Appropriate Practices, Reflective Teaching * In-class Support, Curriculum Integration, Performance Assessment, Multisensory instruction * Whole child education

* IT Specialist * Responsibilities included but were not limited to handling inbound and outbound calls that involved * customer acquisition, customer retention, up-selling, cross-selling, technical assistance, and * financial services for clients from various markets. Provided self-service options, ordered * equipment and supplies, trouble-shooting support, conflict resolution, prepared contracts for * international travel needs, modified client accounts as requested, directed calls to appropriate * departments, researched topics of concern for client support and provided educational support as * needed.

Honor Roll Activities and Societies: Honor Roll

Certification awarded for successful completion of Office Skills training. Activities and Societies: Admin team

Final grade in Web Design class-A...teacher comment..." Vaunda you have been by far the best student I have had in a while. You created an incredible website! It is expertly done. I am going miss your beautiful spirit!" -Charla Harmon Activities and Societies: Gamma Lambda Delta National Sorority, Career & Professional Development, Campus Life, Information Technology, Start A New Friendship, American Business Women's Association