Vassia Kontouli

- Executive leadership of a 120-member People organization across 10 countries during a critical transformation phase, with end-to-end accountability for HR strategy, delivery and execution capacity. - Initially engaged by the CEO to address HR delivery gaps, deeper structural and operating model issues were identified and an alternative approach proposed, resulting in an expanded mandate to drive a broader transformation. - Designed and implemented a tailored Operating Model, strengthening HR business partnering, talent and capability development and core people processes to support scale and performance.

- Earlier in my career, engaged in full-time OD and HR consulting in Greece (2011–2016) partnering with scaling SMEs as an embedded consultant, designing and implementing people and organizational strategies supporting transformation and growth. - Since then, continue selective, part-time executive coaching alongside corporate leadership roles, working with C-suite and senior leaders on transition and strategic change.

- Member of the Global HR Technology Leadership team, reporting to the Chief People Officer Technology. - Advised Technology leadership during a critical transformation phase, embedding people and organizational considerations into key business decisions. - Partnered with executive stakeholders on functional embedding, workforce realignment, capability development and location strategy, supporting the redesign of the Data Science operating model.

- Member of the Eurasia HR Leadership team, reporting to the HR Director Europe & Asia. - Accountable for Employee Relations and Benefits governance for 1,500 employees across 6 countries, leading a team of 4 managers and 4 professionals. - Rebuilt the Employee Relations function into a regional Center of Excellence, improving scalability, consistency and service quality.

- Member of the EMEA Management Team and the Global HR Leadership Team, reporting to the Chief People Officer. - Led a 3-member team supporting 5 countries across EMEA. - Drove post-acquisition integration and harmonization by aligning company culture, processes and organizational structures.

- Member of the Global HR Leadership Team, reporting to the SVP Global HR Strategy, Governance & Transformation. - Built and led the Global OD team, advancing and professionalizing global practices in change management, employee engagement and DEI. - Co-led the design and implementation of the Global HR Target Operating Model driving cross-regional alignment and adoption.

- Reported to the VP HR; partnered with C-suite and senior leaders across Commercial, Business Operations and Finance on workforce planning, organizational design and capability initiatives supporting operational change.

- Member of the Country Management Committee and the Global HR Leadership Team, reporting to the VP HR EMEA. - Led the HR function for 2,000 employees with a direct team of 10. - Architected and executed HR strategies across Technology, Contact Center, and Output Services, driving post-acquisition integration, rapid scale, pre-IPO readiness and significant organizational change. - Rebuilt executive trust, repositioning HR as a strategic enabler. - Championed local deployment of the Global HR Operating Model and drove HR systems automation. - Scaled the organization by 400 employees in 5 months. - Directed workforce realignment affecting 40% of employees while maintaining a union-free environment.

- Member of the Management Team, reporting to the CEO. - Led the HR function for 600 employees across 4 countries and 32 stores. - Developed and executed regional HR strategies focused on employee engagement and operational excellence.

- Member of the Area Management Team and South Europe HR Leadership Team, reporting to the Area Managing Director. - Established and led the regional HR function. - Partnered with C-suite and commercial leadership to transform the Commercial function, embedding a hunter sales approach across people and organizational practices. - Designed and implemented a performance management program aligned with strategic priorities. - Introduced a market-competitive and equitable compensation structure, strengthening talent attraction and retention. - Deployed SAP-based HRIS to enhance efficiency and transparency.

- Member of the Country Management Team, reporting to the HR Director. - Led HR operations through hotel closure, ownership transfer, refurbishment and reopening. - Championed cultural transformation and talent strategy to ensure operational readiness under shifting conditions.

Graduate member of the CIPD

Major in Management & Organizational Behavior