Vasileia Liana Orphanides

Dual role responsible for Office Management, Team EA and Front of House reporting to COO. A varied role and extensive responsibilities in a fast-paced high-pressure environment where organisation and time management is key. • Communication Management: Efficiently handle telephone calls and direct them appropriately. Respond to emails with professionalism and promptness. • Meeting Coordination: Organise and schedule meetings, ensuring there are no diary overlaps and moving any clashes. • Document Handling: Develop and manage reports as requested, maintaining a systematic filing system. • Travel Arrangements: Plan and organise travel itineraries, including accommodation and transportation for both Domestic and Internation travel. • Expense Management: Create and reconcile expense reports, ensuring accuracy and compliance with financial procedures. • Preparation of reports: Printing and binding presentations for all Board meetings and Investor meetings. • Events organisation: Assisting in the organisation of Annual AGM, organising Summer and Christmas parties as well as all other events we host through out the year. • Administration: Booking couriers, tables for business meetings. • Working with C- level executives and reporting directly into COO. • Time management: Ensuring the Team is not over booked and that they have sufficient time in between meetings for travel. Management of my own tasks to ensure deadlines are met. • Office management: liaising and maintaining relationships with suppliers, vendors and building management to ensure the smooth running of the office. • Being the first point of contact for all contractors and escalating accordingly. • Overseeing facilities by ensuring health and safety is maintained, managing and liaising with contractors and cleaners. • Ensuring all office supplies are well stocked.

Responsible for managing the London office front of house reception for one of the largest private banks in Switzerland and Europe as well as managing the team of three Office Concierge receptionists. The Lombard Odier Group is an independent banking group offering wealth and asset management services to private and institutional clients which requires providing the highest level of customer service, ensuring consistent engagement for all of employees, clients, VIPs and visitors. Responsible for providing a 5 Star customer service, meeting and greeting anyone coming through the Lombard Odier London office reception. Accommodating all employees and visitors with their needs such as preparing the meeting rooms with tea and coffee and ensuring they are cleared and kept tidy at all times. Setup of meeting requests in the internal meeting room booking system from the PA's and employees and setup the of Cisco Telepresence for Video Conference meetings. Leading, monitoring, motivating and inspiring the team as well as providing support and guidance. Appraisals and performance on the reception team members. Manage and operate the reception rota for the team. Interviewing and hiring of new reception members. Introduction and training of new or temp receptionists. Booking taxi and courier services and sorting and distributing the mail and deliveries. Ordering catering for all office events and meetings. Organising and setting up 5 Star dining for the CEO’s in-house lunches and supervising VIP events. Preparing the booklets and stationary for Lombard Odier's promotional events. Taking all internal and external calls to the reception switchboard and filtering the calls to the right persons. Helping with the processing of internal expenses. Liaising with cleaners, security and building managers and ensuring regular servicing to maintain all appliances. Printing and binding of presentations required for meetings.

Business Class Cabin crew - • Consistently delivered a 5-star service experience to 100+ premium clients per flight by anticipating needs, personalising interactions, and ensuring exceptional attention to detail-reinforcing Emirates' luxury brand reputation. • Maintained 100% safety and compliance across international operations by executing aviation protocols with precision and professionalism, mirroring the operational rigor expected in corporate environments. • Boosted team performance and cohesion on rotating multinational crews by adapting quickly, demonstrating emotional intelligence, and fostering collaboration across 140+ nationalities. • Handled high-pressure, time-sensitive scenarios with calm efficiency by prioritising tasks, resolving in-flight issues discreetly, and managing elite client expectations across multiple time zones and flight routes. • Strengthened brand reputation and passenger loyalty by consistently upholding Emirates’ image standards, receiving positive feedback from clients and managers for professionalism, poise, and problem-solving.

Responsible for the day to day running of the family’s household. This included arranging the children and parents work and social schedules, their finances, their appointments and organising their ‘life admin’. As well as these responsibilities was travel with the family to all holiday and business destinations. In addition, I had the following responsibilities: Developed the filling system, ensuring that all correspondence and documentation was filed correctly and that items to be disposed were done so in a secure manner. Maintained the client’s diary and various databases (i.e. contacts, gifts, passports, drivers' license etc.). Prepared agendas and meetings, hosting of visitors. General secretarial duties including handling telephone calls, filing, printing, archiving, scanning. Organised and assisted with social engagements such as planning functions, - liaising with the organisers to make all necessary arrangements (viewing the venue, dispatch of invitations, managing RSVPs, arranging catering etc.). Organised work or holiday related travel arrangements. Researched and booked travel arrangements including: tickets, accommodation, transportation, organising foreign currency etc. Dealt with bills and managed expenses (collating and checking expense claims of the other staff). Liaising with the household staff in London and abroad.

Responsible for scheduling bookings for the week as well taking and routing calls for customers to the right person/department. Identifying and ordering the correct car parts, filing the invoices and receipts from suppliers. Assuring all the cars were ready by the scheduled pick up time. Calling clients to confirm if any additional work was needed to be done and informing them of the final cost of the invoice and made sure payment was finalised.