varsha venkatraman
business analyst-innovation- user interface and user experience
About
* An accomplished Business Analyst with 5 years of experience in developing and maintaining reports to support MIS of our clients. * Adept in data mining and preparing dashboards, providing actionable insight to senior management. * Automate various business requirements using VBA scripting and Macro to lower the time consumed. * Performed Root Cause analysis & Implemented various Six Sigma principles in our project like Pareto Analysis & Fish bone Diagram to accomplish Client KPI’s. * Facilitate cross-functional meetings to resolve recurring customer issues to expedite the process. * Construct queries and fetch meaningful data from SQL Database. * Vivid reader, quick learner and passionate about learning new things. * Relocating to Hyderabad on account of Marriage. Looking for Business/ Data Analyst role.
india
hyderābād
information technology and services
business analysis, business process, business process improvement, sap businessobjects, management, service level agreements, it operations, requirements analysis, data analysis, sql, software development life cycle, benefits negotiation, vendor management, customer relationship management, team management, employee engagement
Experience
business analyst-innovation- user interface and user experience
rb
senior analyst
deloitte australia
it operations analyst
accenture in india
* Researching, analyzing and summarizing data using MS Excel and data mining tools (SAP Business Objects). * Formulate MIS reports to apprise management of the process operations and assist in critical decision-making process. * Interfacing with clients to gather reporting requirements and creation of dashboards for new projects. * Manage day-to-day operations and drive daily SLA calls to monitor the project KPI’s. * Automation of Management Reports by method of recording and coding techniques.
senior business analyst
altisource
* Modelled dashboards to monitor volume trends for leading financial institutions on boarded by the firm * Formulated a staffing model to analyze hiring and attrition counts at a department level * As BCP SPOC for the department, Coordinated with the disaster management team to oversee the communication with clients and employees in case of an outage at a location and ensuring 100% back up. * Analyzing data and creating presentations for senior level management * Designed standard template and devised automated process to refresh and send reports to clients daily
business analyst
altisource
* Examining loopholes in existing business processes and conceptualizing solution to fix them * Creating dashboards to track the SLA timelines and ascertaining ways to improve them * Maintaining team level scorecards and prepare data for yearly performance review * Organizing department level events such as R&R’s and Service Awards
reporting analyst
hp
* Process expert within supply chain; capable of pulling data and identifying trends for order management department * Consolidating and Publishing the revenue projection forecast weekly, monthly and quarterly basis * Handling customer escalations and performing root cause analysis * Mentoring new hires and conducting periodic trainings on knowledge transfer about the process * Responsible for daily work allocation and task planning for team members * Engaging in SLA Calls with the customers to ensure customer satisfaction
business operation and reporting associate
hp
* Conduct comprehensive research of customer details to determine their credibility * Analyzed customer issues and provide troubleshooting steps * Create and update process documentation in B2E portals for audit purposes * Liaising with stakeholders to elicit data and formulate key metrics * Build a customer-centric culture at the heart of sales operations to enhance their goodwill with the firm
Education
data science
mes college, bangalore
mathematics
varsha venkatraman's Contact Information
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