vania valverde

vania valverde

customer success manager

About

My personal interest is to continue developing my professional career where I can apply the soft and hard skills I have obtained throughout these 16 years of training and work experience in different fields, environments and cultural backgrounds. I have worked in the sales and retail banking industry for several years and lately started in the administrative field where I provided a wide variety of administrative and staff support services to the Financial Manager and a group of managers within the assigned functional area. I have been also using my bilingual skills to translate financial reports, procedures manuals, legal documents for international NGOs and companies. I am a very creative, analytical, detail oriented, fast learner, enthusiastic person, who adapts to change easily and is up for the challenge.

Country

united states

City

katy

Industry

computer software

Skill

marketing, administration, technical translation, data entry, retail banking, retail sales, executive administrative assistance, legal translation, market research, file management, fixed assets, microsoft office, customer service, spanish translation, english translation, general office skills, fund administration, transfer pricing, branch operation, international organizations, consecutive interpretation, teller operations, legal opinions, atms, executive calendar management, skilled multi tasker, problem solving

Experience

processmaker

customer success manager

processmaker

2019-9 - Present · 7 yrs 1 mo
food for the hungry, inc.

translator - financial reports, procedures and training manuals

food for the hungry, inc.

2012-1 - 2019-6 · 7 yrs 6 mos

Eventual Contract of Employment) Main responsibilities: Translate financial reports procedures manuals and forms, interpreted and translated quarterly reports, translated training manuals, translated multimedia data.

british english centre srl

english teacher â interpreter

british english centre srl

2016-4 - 2017-7 · 1 yr 4 mos

Main responsibilities: Gave English classes to World Vision Bolivia’s staff (levels: Elementary and Intermediate), using texts, audio tapes and other support material, evaluated students in writing, reading, pronunciation, comprehension and attendance. Performed simultaneous and consecutive interpretation at business settings and conferences, using technology where appropriate.

world vision

internship program

world vision

2015-8 - 2015-10 · 3 mos

Performed an exhaustive market research study to identify the association opportunity between World Vision Bolivia and international cooperation institutions such as the Andean Development Corporation (CAF), the World Bank, and the Inter-American Development Bank, preparing an inter-institutional relationship proposal document between the aforementioned entities and World Vision Bolivia.

banco mercantil santa cruz

debt collector

banco mercantil santa cruz

2010-10 - 2011-7 · 10 mos

Found people who were in debt for overdue bills and negotiated the payment, coordinated with the Legal Area, Archive and in Branch Collection Executive and / or Agency Manager in the other cities to establish a payment plan, scheduled the debtors visit, and obtained the relevant paperwork to obtain the exact payment amount, updated the bank's database.

m&t bank

senior teller

m&t bank

2008-9 - 2010-5 · 1 yr 9 mos

Performed operations outlined within the bank’s guidelines, referred clients to other staff members when needed, carried out routine operations of personal and commercial transactions, deposits, consumer mortgage loan payments, other activities related.

bb&t

senior teller

bb&t

2007-8 - 2008-6 · 11 mos

Performed teller operations outlined in the bank’s guidelines, referred clients to specialized staff when requested, carried out personal and commercial transactions, deposits, consumer mortgage loans payments, travelers checks, gift cards, etc.

bb&t

teller supervisor

bb&t

2006-9 - 2007-8 · 1 yr

Controlled and verified on the counter operations of at least three tellers to ensure services quality, minimizing loss risk; crossed sale products to customers, complied with procedures and policies manuals, maintained cash limits at the vault and counter, sent and received cash for all the branch operation, replenished ATMs.

exportadores bolivianos s.r.l

english spanish translator

exportadores bolivianos s.r.l

2017-3 - 2018-12 · 1 yr 10 mos

Provided support to the Administrative Financial Manager regarding the Area’s general activities and procedures, reviewed and updated the Petty Cash, Travel, Purchases and Fixed Assets Policies and Procedures, coordinated with the Legal Area the elaboration of service contracts, performed payment procedures for service providers, managed the process of procurement and contracting services, registry of fixed assets, inventory control, file management, carried out formalities in the National Health Fund (CNS), Pension Fund Administration (AFP’s), Ministry of Labor, Tax Administration, FUNDEMPRESA, Municipality of La Paz, Bolivian Fiscal gas Administration (YFPB), Controlled Substances Administration (DGSC), Environmental and Water Ministry, performed hotel and flight reservations, handled correspondence, coordinated meetings and appointments.

Education

universidad del valle (bo)

universidad del valle (bo)

marketing

2011-1 - 2016-1 · 5 yrs 1 mo
colegio santísima trinidad

colegio santísima trinidad

1993-1 - 2000-1 · 7 yrs 1 mo
montgomery college

montgomery college

english language and literature

2003-1 - 2005-1 · 2 yrs 1 mo
montgomery college

montgomery college

2005-1 - 2007-1 · 2 yrs 1 mo

vania valverde's Contact Information

Email

******@***.com

Phone

(**) *** ****

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