Vanessa Bernal

Inside Sales Associate @ CosmoProf Beauty

About

I help beauty professionals grow by guiding thoughtful product selection, supporting informed decisions, and helping them bring their vision to life through intentional, personalized support. I care deeply about how people learn, grow, and express their work in meaningful ways. Much of my approach comes from curiosity about creative learning—how experiences can feel more intuitive, supportive, and human rather than overwhelming or transactional. In my work within a wholesale beauty supply environment, I support licensed professionals and students by listening closely, asking targeted questions, and helping them evaluate their current products, identify gaps, and make informed decisions that support both business growth and skill development. I’m especially interested in UX/UI and information design, and how thoughtful systems can make complex information easier to understand and act on. This connects naturally to my interest in education and how learning environments can better support clarity, confidence, and growth. Outside of work, I explore creative expression through writing, music, and learning new technical skills—ways I continue to stay connected to storytelling, curiosity, and personal growth. “Start by doing what is necessary; then do what is possible; and suddenly you are doing the impossible.” – St. Francis of Assisi

Country

United States

City

Gilroy

Industry

Non-profit Organization Management

Skill

Visual Merchandising, Phone Etiquette, Smartsheet, Hazardous Materials, Inside Sales, Google Docs, Research Skills, Organization Skills, Writing, Communication, Point of Sale (POS) Systems, Sales, Multitasking, Google Slides, Google Sheets, Google Drive, Customer Service, Teamwork, Virtual Teams, Coaching

Experience

Inside Sales Associate

CosmoProf Beauty

2024-10 - Present · 2 yrs

United States

Built strong relationships with professional (B2B) clients in a wholesale beauty supply environment by providing attentive support and guiding product selection based on needs and service requirements. Used targeted questioning to clarify goals, preferences, and service needs, enabling accurate product recommendations and efficient service outcomes. Managed multiple omnichannel order types (Buy Online Pick Up In Store, Same Day Delivery, and phone orders), ensuring accurate processing and clear communication throughout fulfillment. Worked with internal systems and store team members to resolve customer account, order, and fulfillment issues, ensuring product availability and order accuracy. Executed shipment processing, inventory adjustments, and cycle counts to support data integrity and reliable product availability across systems. Served as key holder with operational oversight responsibilities, independently managing store systems and addressing escalation scenarios during assigned shifts. Supported Reward Credit Card (RCC) accounts by processing payments and communicating balances and payment options clearly and accurately. Implemented corporate planograms and maintained organized product displays to support structured, accessible product presentation.

Guest Service Host

CineLux Theatres, LLC

2022-5 - 2023-1 · 9 mos

Gilroy, CA

Navigated with my crew a VIP event of 100+ school aged children and successfully served their popcorn in a timely fashion and attended to the other guests in the theater. Ensured theater cleanliness before and after showings and performed bathroom checks every 30 minutes to ensure guests always experienced high quality service.

Sales Associate

PUMA Group

2016-9 - 2018-2 · 1 yr 6 mos

Gilroy, CA

Delivered exceptional service to 35+ customers by listening to their concerns and made sure they left the store satisfied with their purchase. Processed shipment and restocked the sales floor to ensure we stayed up to date with the latest trends.

Seasonal Sales Associate

adidas

2015-10 - 2016-9 · 1 yr

Gilroy, CA

Provided customer service in a fast-paced retail environment, including fitting room support, ensuring customer needs were addressed and concerns handled with care and efficiency. Processed and organized incoming merchandise, supporting accurate inventory flow and product availability.

Food Service Worker

Mountain Mike's Pizza, LLC

2015-5 - 2015-9 · 5 mos

Gilroy, CA

Prepared food items in a fast-paced kitchen environment, supporting quality, cleanliness, and efficient operations. Maintained ingredient freshness through restocking and rotation, ensuring consistent product availability and standards.