vanessa espiritu

Conducted recruiting, training, managing, coaching team members. Ensured Health and Safety procedures and policies were implemented and monitored. Maintained an exceptional level of customer service and provided incentives for team members to maximize sales and revenue.

Hired, trained, develop team members and supervised bar and service team of the Soho House private member’s club. Monitored compliance with Health and Safety standards and advised all levels of staff regarding issues arising from risk assessments, audits and investigations.

Managed the operations of all Food & Beverage outlets to deliver an excellent experience. Hired, trained, scheduled all bar and service staff and developed team members. Managed beverage purchasing and inventory and assisted in setting departmental targets and objectives, labour and bugets. Developed and revised service procedures to optimize workflow. Monitored compliance with Health and Safety standards, sanitation and advised team members regarding issues arising from risk assessments, audits and investigations. Conducted an internal Health & Safety audits in all areas.

* Improve the operational systems, processes and policies in support of organizations mission, specifically, support better management reporting, information flow and management, business process and organizational planning. * Play a significant role in long-term planning, including an initiative geared toward operational excellence. * Management of agency budget in coordination with the Executive Director. * Payroll management, including tabulation of accrued employee benefits. * Supervise and coach office manager on a weekly basis. * Analyzes consumer trends and information, and categories to help identify product categories to enter as future sources of growth. * Communicate and represent the brand from the design perspective, in- and outside the design organisation * Oversee the brand design for ongoing projects and give the brand direction where needed * Make sure that there is a follow-up on the process related activities i.e. project/design evaluation, up-dates on brand design strategy

Organize and manage the consultant’s calendar and travel plans, planning all meeting and event arrangements, including facilities, equipment, catering, preparing and distributing agendas/programs. Provide sales support, client service, and general administrative duties. Prepare for client meetings, document preparation, and follow up. Research and respond as necessary to incoming phone calls, emails, and mail. Adhere to the highest level of integrity, ethical conduct, industry compliance rules and regulations