vanessa velázquez

Private Lessons of Italian , French, Portuguese and Spanish. Bilingual in Italian and Spanish with more than 5 years of experience teaching languages. More information check it my web site of languages : https://vanessitazabala.wixsite.com/multilinguizate

* Sale of tourist activities, tourist information about Madrid and nearby areas. * Update of store's stock, resolution of incidents, front-desk customer service. * Administrative tasks such as cash count, cash balance and cash book update, updating data, writing emails and telephone contact and via e-mail with suppliers.

* Specialist in Medical Tourism, market research for organisation of Holiday Dialysis. Bringing a directly contact between our affiliated clinics with patients to book the maximum numbers of treatments thought our platform. * Maintain a good communication and relationship with our affiliated clinics, updating the database and researching potential new accounts for our network. * My duties were: * Activities: * Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty. * Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities. * Working closely with all departments to ensure the CRM works effectively for all aspects of the company. * Monitor and maximise customer lifetime value strategies ensuring maximum profitability.

* Activities: * Booking of rent cars by Greenway and by the web site's chat. * Explain terms of rental agreements. * Complete paperwork with customers and take payments by phone or by chat. * Provide ongoing service and sales support. * Assist international clients in different languages: Spanish, Italian , Portuguese and English.

Support to Marketing department, of managers and executives on projects directed at maximizing company profits and developing sales strategies. Analyzing questionnaires of many companies, organizing and hosting presentations and customer visits, assisting with promotional events as International tourism fair, two times per week helping to organize market research with Marketing CEO, budget and spreadsheets. Last 3 months I was transferred to the Customer support department to manage the Italy market and helping with incidences and bookings.

* Tasks: Intership MA * Sale of package tours, electronic ticketing, replacement of catalog’s, administrative, customer care, making reservations of low cost flights, mainly with easy jet and Vueling. * Collect payment for transportation and accommodations from customer. * Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. * Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs * Book transportation and hotel reservations, using computer terminal or telephone. * Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers. * Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.

* Assistant Marketing and Customer Support with Italian, Portuguese and English language, helping the customers living in UK, Portugal and Italy. Replaying correspondence by email and through the web site chat. * Customers follow-up , B2C , CRM and Sales. * Multitasker works, coordinating the flow of paperwork’s around the office, Uploading the web site with the news items arrived, preparing the necessary stuff for fairs and events of jewelry. * Sonata is a wholesale jewelry company with online sales; it is present in Europe and Asia with main office in China.

* Assisting travellers major airlines, worked in the department of Vueling, giving attention to the concerns of passengers in their native Portuguese, English, Italian and Spanish. * Administrative tasks booking flights with Vueling applications, Assistance Company website and chat, Location of delayed or cancelled flights and alternative proposals to customers. * Customer service in different languages * Reservation of flights * Solve of different incidences about lost baggage and cancelled flight * Information about airports, date of flights, number of airplanes, and all type os questions from the clients. * Updating of the web-site My Vueling