vanessa valente

In addition to stocking shelves and storing received merchandise, my main task is to provide our customers with exceptional service as to keep them coming back.

* Social Media ( select and approve all content being posted onto our website and Facebook) * Translation of official documents * Review and select bursary applications based on per-determined criteria * Finances (cheques, spreadsheets, investments,refunds) * Trainer card renewals ( ensuring that all proper certification is up to date, updating Hockey Canada's database with proper information & uploading proof of new certification, making new trainer card and mailing it to member.) * Promote and manage our free equipment program. I meet with clients for equipment fittings * Prepare promotional swag bags * Product inventory & orders * input upcoming clinics into the Hockey Canada database * I helped Hockey Canada at the Spring Congress ( printing, preparation, ensuring that swag bags get to proper members, coordinate volunteers, answer questions, greet guests)

* Answer and transfer phone calls. * Social media (website & Facebook) * Product inventory & orders * Trainer card renewals ( ensuring that all proper certification is up to date, updating Hockey Canada's database with proper information & uploading proof of new certification, making new trainer card and mailing it to member.) * Design poster and booklet for Provincial Peewee AAA Championship in Ottawa * Translation of official documents

* Provide customers with exemplary service * update and maintain confidential client information & payments * handle various transactions * input all information into our database * ensure building/rooms/gym are tidy prior to opening and throughout the day * answer various inquiries and transfer them to different departments when need be

Help initiate exchange students to the 'Canadian experience' by teaching them to skate! - Break down and simplify the fundamentals of skating - Put together a fun and challenging practice plan which will apply to variant levels - Be positive, upbeat and encouraging to all students ( I tried my best to ensure that my enthusiasm was contagious) I also made a point of being available for extra ( free of cost) practice during the public skates (which i was also supervising). While I could not dedicate all of my attention to the students during these skates, I certainly watched them and gave them advice when needed. I am very proud to say that during my time as coach I got very positive reviews from my students. I am very sorry to not be a part of it again this semester

* recruit and sign on adult players of targeted calibre ( and slightly higher calibre) * Ensure all payments are made ( on time) * manage players and spares, and create even strength teams * Send out weekly correspondence to players/spares * Handle any problems/tensions that might occur between players/spares (proud to say there were none) * find ways of helping players new to the game learn and develop new skills ( players matchings/teams/incorporating referee into pickup game to help familiarize themselves with the rules) * Keep updated spreadsheet containing players/spare personal & payment information which was to be sent to my superiors weekly

* Social Media ( select and approve all content being posted onto our website and Facebook) * Translation of official documents * Review and select bursary applications based on per-determined criteria * Finances (cheques, spreadsheets, investments,refunds) * Trainer card renewals ( ensuring that all proper certification is up to date, updating Hockey Canada's database with proper information & uploading proof of new certification, making new trainer card and mailing it to member.) * Promote and manage our free equipment program. I meet with clients for equipment fittings * Prepare promotional swag bags * Product inventory & orders * Assist my Executive Director with her work * find and apply for grants * assist in building and implementing various hockey programs to help grow the game and keep kids involved * answer any calls/emails regarding rules and regulations * approve all US/inter-Branch/Team transfers on Hockey Canada's database, ensure that all paper work has been filled out properly and signed by team officials

Activities and Societies: Captain of my intro-murals hockey team for 3 years