VANESSA PATTERSON

In my role at Florence, I focused on enhancing client success and operational efficiency. I led a dedicated team, developed employee skills, and engaged with clients to create lasting partnerships. My efforts in refining operational procedures contributed to the company's growth and success in the Canadian market.

I currently run a freeze dried foods company creating and selling a variety of foods. I sell regular, diabetic, gluten free, & vegan options of candies and treats. I make healthy no sugar or preservative added pet treats (fruits & veggie mixes and blends) small animal treats, spices, smoothie mixes,

Create a new heathcare division for all of Canada. Project manage, create, train, and implement each department required to run a successful healthcare division. Created heath and safety requirements specific to healthcare, risk management assessments for 18 heathcare roles, WSIB/WCB requirements for 3ach province, annual predicted budgets, gross profit margins, and targets for finance. Created recruitment training needs, job descriptions and interview guides for the 18 new roles. Research conducted nationally to identify healthcare role deficits across Canada, researched average wages by province by role. Created contracts for the business development team to ensure all legal requirement are covered and non-negotiable clauses. Created a network of 2500 business contacts across Canada for the business development team to utilize. Created all orientation documents and requirements. Created all on-boarding requirements and processes. Created multiple PowerPoint presentations to train the team on heathcare in Canada. Trained the team on different types of facilities across Canada, the various healthcare roles governing bodies, unions and educational requirements, by province. assessed the US teams Heathcare repository and provided insight into updates, mandatory requirements, and orientation. Interviewing team members for hire. I creating strategic plans for year one, targeted provinces, targeted roles, and targeted number of hires required and SWOT analysis.

Hired to source and create business with hospitals, LTCs, etc, across Canada. Create, edit, and negotiate contracts with Health Authorities/Procurement Departments to deploy medical personnel to their facilities to cover gaps and shortages in the Healthcare industry. Manage my portfolio of contracts by liasing with unit Mangers, Directors, Procument, Finance, Education, Staffing, and various other client departments. I manage my own team of Business Developers, staffing, recruiting, HR, Marketing to ensure shifts are filled with quality staff. Reviewing KPIs, revenue, fill rates, budgets, incidents/complaints with the team to ensure necessary changes are made to keep the quality high and the right staff to meet the clients needs. leasing with different departments for marketing tools, job postings, social media promotion, HR related inquiries, terminations, coaching and development, etc.

I ran the entire operations of my branch from startup to where it is now. I created new policies where needed. I created new business by pivoting our needs from acute care to LTC/Screening and created all orientations, skills checklists, training documents, interview guides, postings, and lead the entire LTC /Screening movement across Canada in addition to managing my existing clients and regional branch needs. As a new branch/region. I worked all roles (HRA/Recruiting/Education/Client Management/Marketing/Attendance Manager/Staffing/etc) My team grew to full complement and focused on the operations of my branch from our field staff (250+), office staff, and other support service teams, in addition to all my clients. I created a coaching and development model for corporate implementation and changed the way the company addressed coaching, development, training, and incident and complaint management to better train our staff and ensure our customers were satisfied with the resolutions. I trained all my office and field staff in their roles. I created support roles to assist with workload and efficiency while decreasing administrative burden on the budget. I updated job descriptions, skills checklists, client/corporate orientations. Icreated new business in Western Canada, Toronto, and within my own region. I assisted with Accreditation Canada - received exemplary status. I liased with 100 unit managers ongoing. I managed privacy breaches, legal cases, performance, absenteeism, WSIB, medical/non-medical leaves, hiring and termination, payroll, conducted interviews for various roles in the organization. I analyzed KPIs, revenue reports, set budgets, set bill and pay rates, WSIB reports, fill rates, etc. I assisted with corporate structure, business innovation and growth, client relations, procurement, contract negotiations, among many other duties to ensure the quality and quantity of staff excelled and promoted retention of both clients and field staff.

Cardiac Perioperative RN - Scrubbing/Circulating for various cardiac surgeries. assisting the surgeon with instrumentation, sutures, grafts, cryo valves and tissue, organ harvesting for cardiac deaths, assisting with bypass, retraction, cauterization under surgeon direction, assisting with chest and leg openings, assisted with placing a patient on bypass if it was an emergency and no additional surgeon was available at that time. Heart Transplants, Aortic Dissections, CABG, Valves repair/replacements, Comando procedures, LVAD, Aortic balloon pumps, cardiac tamponade, drownings, hypothermia, TVARs, etc. Assisting with training new staff. performing assessments on patients, surgical checklist, maintaining aesptic technique, catherizations, surgical prep/positioning, ensure all required equipment is in the room and ready to open if called for. Assisting anaesthsia with intubation, swan ganz insertion, arterial line insertion, IV insertions. Reviewing lab results for anything that may hinder surgery that day. ensuring the patient has informed consent and conduct patient/family teaching. Documenting all equipment and single use items throughout the surgery for inventory. Documentaion/charting on the surgery itself, surgical counts, pathology requisitions, donor/organ harvesting documentation, patient death documentation, etc. Charge nurse on evenings and on call shifts. Team leader on day shift when the team leader was away. managing room assignments, breaks, creating case carts for the following surgeries that day or the next morning. managed canceling cases or adding cases with the Nursing Coordinator of the facility. manage emergency surgeries, finding staff to come in if the call team was already in use.

peeioperative nurse - all services. mostly worked in Neuro/General Surgery.

as a clinical team manager, I had a team of 20-40 nurses that I managed for Tele-Health. I ensured quality of their calls and assessed their skills monthly. training of new staff, preceptorship, metrics analysis and monthly performance improvement plans to ensure each employee met or was below the company metrics. Monitored and coached for critical incidents. listened to various calls each nurse conducted each month for quality checks and coaching and development. I managed 3 branches for one week each month (Sudbury/North Bay/Ottawa). I ensured all staff were working, any difficult calls they had and needed assistance or help with came directly to me in real time to solve and assist. Ensuring staff were following the queue and all critical calls were taken first. Assist nurses with suicide calls and connect with local police in their area to assist. employee life cycle management, assess learning gaps and work with other departments to assist with education, training, etc. Managed and implemented the office FISH Committee and Employee Equity Committee. implemented company policies and procedures.

new graduate from Nursing and began working in the operating room. I started with Cardiac/Vascular, then Urology/Cysto, and lastly ENT/Ophthalmology. Covered for the team leader in her absence. Trained colleagues in my class during our perioperative certificate course to ensure all colleagues passed the course. Trained/precepted new hires and seasoned nurses changing services.