Vanessa M.

• Designed company policy manuals to provide clarity and drive alignment to the Medicaid billing process for all staff. • Steered quality assurance efforts on a quarterly basis to secure compliance with organization programs and mission. • Implemented strategic plans for day-to-day operations, troubleshooting issues and developing action plans to resolve. • Developed, implemented, and evaluated services, programs, policies and procedures, and performance standards. • Implemented actions to facilitate meeting budget requirements and administered programs within budget guidelines.

Delivered administrative support to provide assurance of office organization for this 501(c)(3) non-profit organization dedicated to combating poverty in the Democratic Republic of Congo. Aided the organization in focusing on relief and sustainable development via community-based projects in health care, education, and environmental conservation. • Anticipated the needs of the Executive Director by efficiently managing calendars, schedules, and correspondence. • Collaborated with Executive Director to identify and resolve significant operational issues and barriers. • Developed and implemented systems to monitor and improve performance and service quality. • Monitored monthly performance reports and budget variances and resolve discrepancies as needed. • Assisted in the development, evaluation and implementation of new ventures, services, and partnerships.