Vanessa Link
Director, Customer Service • Vendor Management @ AMC Global Media
About
Known for my passion and proactive approach, I lead with enthusiasm and a solution-focused mindset, always seeking innovative ways to enhance client experiences and business outcomes. Throughout my 18-year career, I've spearheaded customer-centric initiatives while fostering collaborative and transparent relationships. This approach has resulted in a deep understanding of client needs and industry trends and allowed for translating that understanding into effective strategies that exceed expectations and deliver outcomes. Driven by a passion for excellence, a commitment to client success, and a dedication to continuous improvement, I am poised to bring impactful leadership to any dynamic environment, specializing in Retail, Media, and Fast Growth Tech industries.
United States
Raleigh-Durham-Chapel Hill Area
Outsourcing/Offshoring
Relationship Building, Communication, Strategy, Account Management, Team Leadership, Team Building, Customer Experience, Leadership, Customer Retention, Customer Satisfaction, Call Centers, Customer Service, Social Media, Management, Marketing, CRM, Data Analysis, Customer Relationship Management (CRM)
Experience
Director, Customer Service • Vendor Management
AMC Global Media
Vice President Client Solutions
ResultsCX
Vice President, Relationship Management
ResultsCX
Senior Director, Account Operations
ResultsCX
Director of Customer Success
Surprise HR
Raleigh, North Carolina
Account Operations Director - Client Services
Formerly TLK Group, LLC, now The Results Companies
Manage client relationships for inbound and outbound telemarketing campaigns. Collaborate regularly with the operations, workforce management, training, quality, and business intelligence teams to execute client expectations and maximize efficiencies within our organization. Manage and mentor several direct reports, helping them to develop invaluable job related skills through goal setting and solid communication to ensure execution and attainment. Monitor and track KPIs, goals, and budgets daily to motivate and create urgency for goal attainment. Analyze trends in performance to maximize results and identify areas for growth and opportunity. Lead weekly operational reviews internally, covering performance, staffing, revenue, and margins per campaign. Align staffing and training needs, campaign targets, budgets and goals to ensure program success. Communicates, proactively supports and carries out client initiatives. Oversees client funded incentive management. Create and execute weekly and quarterly business review presentations to multiple executive level clients.
Client Services Manager
Formerly TLK Group, LLC, now The Results Companies
Built and maintained strong relationships with many executive level clients and colleagues to drive success of many programs. Key player in driving the growth of TLK from a single 56 seat call center to 800+ seats across 4 centers over the course of 5 years.
Education
North Carolina State University
Sports Management
Vanessa Link's Contact Information
Phone
Find the Right Leads
Find Verified Contact Data
What LeadContact does well
Find verified emails, phone numbers, and decision-makers with 98% accuracy.
Find Leads
Find the right people by company, role, industry, location, and more.
925M+ professional profiles
Find Emails
Access verified email addresses for your target contacts.
657M+ emails
Find Phone Numbers
Get cross-validated phone data from multiple top sources.
239M+ phone numbers
More Accurate. Lower Cost.
Find contact data in 1 tool with 98% accuracy
LeadContact integrates leading enrichment tools to deliver more accurate contact data—without paying for each one.
Great conversations start with the right contact.
It’s time to find yours.