Vanessa Hernandez

Directed office operations including employee scheduling, inventory adjustments, and claims resolution. Facilitated daily team briefings and cross-departmental communication to ensure alignment and accountability. Supported recruitment efforts by coordinating interviews, onboarding documentation, and training schedules. Addressed employee concerns and contributed to a positive workplace culture through proactive communication and conflict resolution. Maintained compliance with internal policies and confidentiality standards across administrative functions.

Led cross-functional coordination to streamline service delivery and improve client satisfaction. Oversaw customer service and team operations, resolving escalated issues and supporting staff development. Managed office procedures, inventory reconciliation, and documentation workflows with a focus on accuracy and efficiency. Collaborated with leadership to implement process improvements and enhance employee performance. Played a key role in hiring, training, and mentoring new team members across departments.

I am currently in charge of overseeing all Open Orders for all of our offices. This includes making sure the number of orders that are still open is less than 30 days old. I communicate with all of our seven offices to make sure they have the proper tools to maintain the report of open orders at a minimum. I also travel to different offices to train in different departments. I carry many hats, do to the experience I have in with different departments. Some of my knowledge with this company are as follow: supervising the check-in department, making sure the drivers are being checked incorrectly and we are billing the correct parts and services for each of our customers. I was also responsible for all the returns, returning to our warehouse. Making sure I'm scheduling return order with replacement deliveries. Another major portion of my job description was customer service. Answering any questions or concerns our customer had, also with any escalated customer service calls. I was also in charge of the inventory of the warehouse, among other duties that I also did and currently do.

My duties were to assist the Owner and Manager with any needs, as well as purchasing Permits for Commercial vehicles and assisting with all paperwork needed to register their Commercial vehicles, quarterly fuel taxes. Answering any questions and concerns our customers had, given out quotes, and also assisting as an Account Payable when needed.

My responsibilities at Aaxico sale; were to invoice out all sale orders that needed to be shipped out on a daily bases. I also would process packages through FedEx, UPS, and DHL. I handle all customers that would come in to pick up any parts and assist them with excellent customer service.