Vanessa Gonzalez

• Promptly responding to customer queries via email, live chat, video, phone, and social media. • Assist with Amazon FBA and FBM shipments and inventory management. • Coordinated a brand refresh with company directors • Assisted in creating blog posts/articles for websites, and managing social media accounts. • Collaborate with marketing managers, and project managers to create and deliver effective marketing programs and campaigns • Developing social media content plans/calendar that are consistent with the company’s brand. • Manage and create email campaigns through MailChimp, Constant Contact, Hubspot

• Strong support/assistant for Production Manager • Monitor and oversee events from preparation and set-up through teardown to ensure adherence to planned format, cooperation between vendors, resolution of issues, and overall satisfaction of participants and sponsors. • Assist during the production process daily, performing numerous tasks as needed including distributing production schedules, coordinating between departments, reviewing staffing tables, and ensuring adequate material availability.

• Manage relationships with vendors, service providers, ensuring that all items are invoiced and paid on time. • Organize and manage office operations and procedures. • Coordinate orders and shipping schedule. (LTL/FTL) • Process and ship parts via USPS, UPS. • Account Receivable/Payable (OMS/Quickbooks) • Data Entry, Preparing or processing invoices or estimates, Filing, and Inventory Reporting.

• Distributing paychecks and statements to department managers. • Answering inquiries from employees and vendors. • Assist department in maintaining accurate bookkeeping and bank reconciliation. • Accurate data entry onto company databases and/or Excel, Word, Quickbooks. • Accessing customer needs and promoting company products and services. • Payroll (Wells Fargo/ADP/Paychex)

• Answering the phone at a reception desk or in a specific department and transferring calls as needed. • Sorting and delivering incoming mail and collecting and sending outgoing mail. • Create documents, maintaining databases and sending memos and emails. • Making logistical arrangements for meetings or conferences, including booking travel, making reservations or organizing rentals. • Running errands and making deliveries around the office or to external parties. • Assist customers in placing orders via phone, email, fax and in store. (OMS/Quickbooks) • General Office Duties- Filing, Cashier (Will Call), creating invoices, packing list, weekly inventory reports, Etc. • Shipping - UPS, USPS / Freight shipping (LTL)

• Manage, support and track all projects in post production. • Develop detailed event budgets and manage expenses. • Social Media Marketing: Develop initial social media plan and presence. Creating and managing calendars, advertising and promotions across social media platforms. • Multimedia- Livestream, recording visual/sound, lighting. (Tv Production) • Working closely with staff, ensuring that campaign ideas, strategies and objectives are converted into tangible tasks and executed. (Accountability/Checklists/Time Management) • Build and update presentations and slides

• Managed financial department with responsibility for Budgets, Forecasting, and vendor accounts. • Monitored and recorded company income/expenses. (Quickbooks, Excel, Word, and Google Drive) • Handling cash, Bank deposits, weekly/monthly reconciliation • Performed general office duties such as filing, scanning, copying, creating spreadsheets, contact list, data entry.