vander dathus

* Lead the bill generation. * Analyze billing information and determine if revision must be made. * Ensure that billing reports, records and related documentation are completed. * Verify reconciliation between the HLR,the IN and the CRM; and explain or resolve variances. * Identify and resolve billing problems or delay. * Prepare and execute the suspension and the reconnection processes. * Provide information of billing check list for billing validation.

* Prepare monthly invoices and itemized bills on time and make them available for Finance and Corporate Agents. * Monitor electronic distribution / SMS Notification of invoices for postpaid subscribers. * Responsible for Corporate Account Maintenance process including setup, changes and cancellation. Provide support to Customer Care in case of problems. * Checks for errors on daily process and reviews discrepancies with billing team and technical (if needed) * Provide assistance to Finance and PostPaid agents in resolving subscriber invoicing and payment issues. * Maintains regular contact with Finance and Customer Care to obtain information and/or to correct transactions. * Keeps billing management informed of area activities and of any significant concerns. * Provides assistance and support to billing team

* Provide technical support, via phone, e-mail, and voice mail, for all supported software, hardware and business applications in a professional and courteous manner to all Comcel employees. * Resolve issues timely and accurately, over the phone when possible, and notify customer of any delays or roadblocks. * Exercise positive and cooperative behavior indicative of a team environment. * Comply with department and company policies and guidelines. * Log each customer request and, accurately and completely document customer problems using standard trouble ticketing system or tracking tools. * Aid in the training of new hires. * Check Service Desk mail and assign tickets to the appropriate groups. * Compiles and types statistical reports. * Assist the Service Desk Technicians with shipping of equipment. * Maintain filing system of the account administration, keep the policy & procedures, along with the forms up to date and distribute to file locations (S & P Drives & the bulletin boards). * Provides daily report to Supervisor/Workflow Lead on technical assignments that were completed.

* Design the system specification * Implement and configure Embedded Systems * Supervise the assembly of hardware * Supervise the installation of the system * Test the hardware functionality.

* Prepare monthly reports of revenue * Monitor the daily reports: traffic, recharge, sales, churn and revenue. * Provide daily and critical analysis report on trends highlighting issues and draw logical conclusion as to their causes. * Develop methods and mechanisms for products analysis. * Develop and control annual budgets for marketing products and sales. * Prepare business cases and impact analysis for system changes or new products/promotions. * Segment the subscribers and prepare the target lists for marketing promotion and communication. * Identify recommendations based on analytical results.

Project of End of Studies, in order to obtain the Engineer Diploma Achievements: * Realization of a Software for the automated management of the frequency spectrum between 1GHz to 30GHz; Supported on May 03, 2007