Van Phuong My

Core competencies: - Total Rewards: Manage whole process in Incentive, Salary range review and consultant for scheme application - Organization Development: Build the Model of Productivity optimization for Sales division, Manage in headcounts and budget planning, Partnered with functional leaders to advise employee movement, promotion, organization restructure; job description review to follow the change in business context, and align with workforce efficiency. - Performance Management/L&D: Manage KPIs measurement method re-design & annual performance review, Build Competencies framework and coordinate vs L&D to kick-off training to store team. - C&B/Operations: Lead the team to standardize and centralize the whole HR process, SOPs review, and contract renewals, employee information management, statutory obligations (SHUI, PIT,…), etc

Core Competencies: - C&B and Employee Relations: Lead full-cycle, including: payroll, benefits (health insurance, incentive, annual bonus,…), statutory obligations (SHUI, PIT,…), policy revision & design, disciplinary process,.. ensure compliance with Law. - Total rewards: Kick-off incentive re-design scheme for sales/operations function, and salary benchmarking for key roles in operations to enhance the competition with the market. - TA and EB: Lead full-cycle, including recruitment, onboarding, offboarding, employee satisfaction interview, and employer branding in social media, and career fairs,... - Organization development: Manage the whole process in headcounts and budget planning; schedule re-arrangement for operations function; partnered with functional leaders to advise employee movement, promotion, organization restructure; job description review to follow the change in business context, and align with workforce efficiency. - Performance & KPIs management: Manage the whole process in KPIs measurement method re-design & annual performance review. - HR Operations: Standardize and centralize the whole HR process, SOPs review, and contract renewals, employee information management,..

- Assisting in Archive Organization: Assisted in the classification and cataloging of over 500 construction-related documents into the company’s archival system, ensuring 95% compliance with internal protocols and legal requirements. Systematically organized archived materials to enhance retrieval efficiency, reducing average document search time by 30%. - Document Preservation Support: Supported the preservation of physical records by implementing proper handling and storage methods, helping extend document lifespan and maintaining quality for long-term use. Contributed to the digitization of more than 2,000 paper records through accurate scanning, indexing, and database entry, supporting the company’s transition to a more efficient digital archive system.

- Recruitment: Assisted in sourcing candidates across multiple channels, including job boards (VietnamWorks, CareerBuilder), social media (LinkedIn, Facebook), and internal recruitment databases, contributing to a qualified talent pipeline for over 30 open positions. Reviewed and screened 100+ resumes and job applications to shortlist candidates based on job requirements and organizational fit. Supported the coordination of over 50 interview appointments, including phone screenings, online assessments, and in-person interviews, ensuring timely communication between candidates and hiring managers. - Financial Advisor: Handled inbound and outbound calls to verify and update customer information, ensuring data accuracy. Managed client inquiries via phone, email, and in-person interactions, resolving concerns and providing timely support to enhance customer satisfaction. Assisted in preparing over 100 sales-related documents, including contracts and service agreements, contributing to smooth and compliant client onboarding processes.