Van Anh Nguyen

- Liaise directly with shipping lines and service providers tocoordinate international orders and shipments - Oversee the end-to-end FCL + LCL shipment process, ensuring fullcompliance with company procedures and alignment withcustomer agreements - Pro-active communication to customers on status of theirshipments and pre-empt issues before they become problemsfor the customers (roll-over, delay, omit, early sailing,...) - Take full ownership of customer issues, ensuring timely andaccountable resolution to deliver a high standard of service andcustomer satisfaction

- Prepared export documentation for sea and air shipments;reviewed data accuracy before customs submission. - Proactively respond to client inquiries regarding shipmentdetails, including competitive rates, space availability,... - Communicated with carriers, freight forwarders and internalteams to ensure smooth export operations. - Collaborate eff ectively with internal departments to ensureseamless and accurate execution of shipment processes