Valtteri Vesikallio

Chief Customer Officer @ Keyfactor

About

As Chief Customer Officer at Keyfactor, I specialize in building the post-sales engines that turn technical innovation into durable, scalable revenue. I lead our global Services, Support, and Customer Success teams with a singular focus: ensuring our customers don't just adopt our platform, but thrive within it.Throughout my 25+ years in enterprise SaaS—including a 13-year tenure at Hyland where I helped scale Services from $30M to over $160M—I have focused on the intersection of customer outcomes and margin expansion. Whether it’s leading 800+ global team members or navigating the complex shift from on-premise to cloud, my approach remains the same: align every post-sales touchpoint to the customer’s ultimate success.Core Competencies:- Scaling Customer Centricity ($50M to $1B+ ARR)- Turn PS into a profitable engine while increasing the customer satisfaction- Post-Acquisition Integration & Global Team Leadership- Transitioning Legacy Models to Cloud/SaaS- Building Managed Services as an ARR Catalyst

Country

United States

City

Bay Village

Industry

Computer Software

Skill

Customer Success, Business Relationship Management, International Relations, Software Consulting, Business Strategy, Service Engineering, Off-shore Team Management, Managed Services, Strategy, Leadership Development, Business Development, Executive Management, SaaS, Professional Services, Customer Relations, Management Consulting, ERP, Software Implementation, Technology Services, Program Management

Experience

Chief Customer Officer

Keyfactor

2025-7 - Present · 1 yr 3 mos

Senior Vice President, Global Services and Customer Success

Hyland

2012-1 - 2025-6 · 13 yrs 6 mos

Westlake, Ohio, United States

• Spearheaded the growth of the global Services business, achieving 5x increase in revenue and continuous margin expansion • Managed a diverse team of over 800 professionals across multiple countries, fostering a culture of excellence and collaboration. • Launched Managed Services and established operations in India, enhancing service delivery and customer satisfaction. • Oversaw global Customer Success initiatives, ensuring alignment with business objectives and driving client retention.

Practice Director, Healthcare Services

Lawson Software

2010-5 - 2012-1 · 1 yr 9 mos

Consulting Regional Manager, Central US

Ultimate Software

2005-9 - 2010-4 · 4 yrs 8 mos

Manage regional consulting practice delivering HR technology services and SAAS Solutions to a market spanning several industry segments, including Financial Services, Health Care, Manufacturing, and Professional Services. Directly responsible for the consulting implementations within the Central US Region. Responsible for improving profit margin, time to live and client satisfaction.

Technology Consulting Manager

Lawson Software

2002-3 - 2005-9 · 3 yrs 7 mos

Consulting sales and delivery lead within central and east United States. Manage consulting teams that are the primary interface to the customer, vendor and all of the Lawson personnel associated with the engagement. Provide leadership through all phases of the client engagements. Serve as an escalation point for client concerns and issues.