Val Merrill
Customer Success Manager @ Solésence
About
Expert customer service and administrative specialist with strengths in product knowledge, customer account management, and customer relations. Sales and account leader specialist with ability to keep customer satisfaction at a high level and find effective, creative solutions to issues, while still building and increasing the business.
United States
Chicago
Cosmetics
Customer Service, Account Management, Customer Satisfaction, Customer Support, Shopify Plus, Netsuite, ReCharge, Freshdesk, Yotpo, Klaviyo
Experience
Customer Success Manager
Solésence
Romeoville, Illinois, United States
Ensure customer satisfaction and retention while building the relationship with current and new customers. Collaborate with internal teams to resolve issues and requests for over forty accounts. Managed the new product launches and reorders for clients.
Senior Client Care Specialist
H2O+
Chicago, Illinois, United States
Worked for H2O Plus during two time periods in client support capacities. Recognized for high performance when the company moved to San Francisco in 2015; relocated with the organization. Moved from Operations to Ecommerce department in 2018 as the business model changed.
Key Accounts Coordinator
tag | a lifestyle brand
Chicago, Illinois, United States
Maintained accounts in the system and entered purchase orders for home decor wholesale group. Handled high volume account management for department stores, chain stores, and national and regional specialty grocery stores.
Customer Service Representative
H2O+
Chicago, Illinois, United States
Entered and managed orders for online, phone, and mail order customers to assist with skincare needs. Contributed FAQ for website launch in March of 2000. Primary customer contact for all order issues with response within the next business day and answered customer inquiries regarding products and policies via 800 number and email. Processed orders for retail stores inventory replenishment.
Education
Southern Illinois University, Carbondale
University Studies
Minor in Journalism (Advertising Specialization)
Val Merrill's Contact Information
Phone
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