Vallut K.

• Office 365 • Ubiquiti AP's and Video surveillance • Managed Services • Backup Management (Storagecraft, Acronis) • Hyper-V, VMware • Checkpoint • Microsoft Intune • 3CX

• Office 365 Migrations • Mainstream Application Patch management. (FishBowl, Quickbooks etc) • Backup management (Storagecraft) • 3CX Phone system upgrades • Change Management • Sonicwall

• Close co-operation with applications owners relying on MS SQL Server (Symantec Enterprise Vault, Blackberry, Good for Enterprise, Airwatch, CA IT Client Manager) • Perform data backups and disaster recovery operations. • Monitoring of Server Environments of the IT Service Center EMEA. • Co-operation with Data Center. • Deployment of Virtual Machines via VMware vSphere • Continuous execution of Patch Installations and Backup Verification on Server Systems • Securing completeness of Inventory data of all Server systems in EMEA • 2nd level Support, error and troubleshooting analysis on server systems and server applications • Install new hardware and software components, ensuring integration with existing network systems, replace defective server components when necessary. • VPN access and RSA management

• ITIL-based incident, service- and problem-management for Estonia, Germany and Switzerland Headquarter as well as other countries in EMEA. • 1st and 2nd level admin task- and ticket handling, including onsite support (PC’s, Network, Phones and Printers) and administration. • Data collection and data input of purchase requests. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems and appropriate software. • Install and perform minor repairs to hardware, conduct computer diagnostics to investigate and resolve problems and provide technical assistance and support. • Account creation, reset passwords and configuring user access rights. • Internet Proxy exception handling process (Zscaler). • Verification of user backups, backup and restore related activities. • Procurement handling for hardware and software orders in different vendor portals. • Install, Add, Move and Reset user/PC’s in Active Directory Windows Server 2008 R2. • Migration of Windows XP to Windows 7 over network. • Troubleshooting hardware issues and worked with service providers to facilitate repairs.

• First point of contact for our external clients. • Field support for business clients (desktop/laptop/server and network issues). • Installation, Administration of Windows Servers and maintaining Active Directory, Windows Server and Hyper-V environments, Terminal Services, Group Policy, Exchange. • Disassembly of broken and defective equipment to facilitate repair, reassembly of equipment after completed repairs. • Network troubleshooting and configurations, WI-FI, LAN, VPN, DNS & DHCP. • Configuring e-mail applications, Lotus Notes, Outlook, Outlook Express. • Support for Windows based desktops, laptops & supported applications including the full complement of Microsoft Office 97-2010 products included in the professional suite. • Re-imaging AutoCAD training room desktops using Symantec Ghost Solution Suite. • Data Backups.