valjean jackman
service operations contract manager
About
Specialties: Service Delivery, SLA Management, Sales and Marketing, Key Account Management, IT SERVICE MANAGEMENT, Network Admin.,Management, FINANCIAL PLANNING, Customer Relationship Management, Business Development, Technology, Solution Selling. Technical understanding of networks, Cloud, Managed Services. Outsourcing, Project Management, Point of Sale solutions. Motorsport, Off-road and road driving. Hunting enthusiast. E-commerce sales, Contract Management
south africa
johannesburg
information technology and services
it service management, itil, managed services, service delivery, cloud computing, account management, data center, networking, solution selling, business development, crm, outsourcing, disaster recovery, business process, contact centers, service management, virtualization, management, it management, sla, change management, it operations, project management, consulting, service level agreements, it outsourcing, pre sales, prince2, cisco technologies, telecommunications, voice over ip, it strategy, vendor management, professional services, sales, saas, service desk, call centers, voip
Experience
founder and chief executive officer
advancetactical.co.za
* Product development * Tactical Gear Sales * Rifle Optics and Product Knowledge * Hunting and Shooting Experience * Athlon Optics Re seller and Western Cape Distributor * SEO * Marketing * Online Marketing * Social Media Marketing
account manager-head hunted
pink elephant it management south africa
it manager
the document exchange head office
it technician and support administrator
the document exchange docex
workshop technician and on-site technician
hattech computers
apprentice technician
hattech computers
owner operator
auret se drankwinkel
workshop engineer and onsite engineer - retail hours
incredible connection upgrade connection
* Did troubleshooting. * Telephone support. * Removed viruses. * Internet setup and configuration. * Built new PCs. * Upgraded Hardware and Software. * Modem and printer tests. * Assisted at the front helpdesk booking in PCs, selling Hardware and advising clients on the right Hardware. * HP / COMPAQ notebook and workstation support. * Saw clients on-site. * Installed and setup of new machines. * On-site support on any product bought from Incredible Connection or somewhere else. * Sorted out problem customers at their homes or businesses * Invoiced of customers
service operations contract manager
anana ltd
* Contract Management * SLA Management * Manager to 12 onsite Operational Resources * Service Review Presentations * Process Optimization * Operations Management
business development manager - network integration managed services
dimension data retrenched
* Grow managed services within the business unit. * Assisted sales specialists on sales call and encourage the managed services discussion. * Completed proposals and priced support and maintenance proposals. * Assisted in answering the managed services portion in tenders. * Education of new Sales Executives on Dimension Data"s managed services approach. * Hosted Cloud Technologies Online Fax, Video, Hosted IPT, Network monitoring, Video ,Conferencing, Cisco and Avaya PBX, VoIP, MS Lync, TMS * Completed the SPIN - Solution Selling Training course (Huthwaite). * Cisco Sales Expert training course completed. * Harvard Intro to Finance online course completed.
account management software solutions- career move
nashua
* Document Management * Cost Recovery Sales * Channel Management
esm account manager sales
quintica
Training Sales : ITIL, Cobit, Prince2 Technology Sales: Sunguard, BMC Remedy, Entuity - Eye of the storm Network Monitoring
account manager-head hunted
nss
Account Manager / Sales Executive Service Management, ITIL Trianing and Consulting. Cobit, Prince2, ISO 20 000 Technology Sales: Arbor Networks, Axiossystems Assyst Service Desk Software, Root Cause Analysis software.
technical consultant
unison communications (pty) ltd
* Technical support on Unisons TMS - Telephone Management Software. * Helpdesk support duties. * On-road support to customers. * SQL database backup / restore duties. * Windows desktop support on TMS machines. * gt; Siemens / Edcon Project
service delivery manager
inovo telecom (pty) ltd
* Service Delivery Manager to the Western Cape Region- Customers ie: Woolworths Financial Services, Clicks Group, Truworths, Tenacity(PEPKOR) etc. * Looking after the HCC- Hosted Contact Centre Inovo Customers. * Cloud Services * Managed Services * Data Centre * Remote Support * SLA Management * Line Manager to CPT Service Desk / Support Engineers * ITIL Process Focused * Avaya Contact Centres o * Presence * Customer Centric * Standby Service Delivery to 24/7/365 Customers * Resource Management * Management * Escalation Management * Career Development of Resources * 24/7 support to SLA Customers * Service Review Meetings * Problem Management * Process Improvement * Change Management * Autotask Experience * Fixed line Services * Fibre connectivity * Voice / Telephony
Education
project management
accounting
damelin
marketing
dimension data university
commerce
valjean jackman's Contact Information
Phone
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