Valery S.

Lead the Field Growth organization across Latin America, translating the expansion strategy into disciplined on-the-ground execution to drive sustainable and scalable market growth. Oversee operations across Mexico, Brasil, Colombia, Peru, Ecuador & Dominican Republic, leading a distributed organization of 68 HCs, including Team Leads and the acquisition team.

Managing complex, multi-country operations across Central America and the Andean region (12 cities / 54 HC), driving efficiency, operational excellence, and high-performing teams. Key responsibilities: - Business & operational impact - Strategic initiatives & cost optimization - Performance management & results - Leadership & team development - Regional stakeholder collaboration

In charge of the day-to-day operations of in-person driver-partner support locations providing the best possible customer support and experience for new and existing partners. - Responsible for the strategy and performance of Uber’s in-person support centers in Peru, Colombia, Ecuador, Bolivia (7 sites / HC 31). - Responsible for the Greenlight footprint inside my markets taking into consideration staffing requirements, processes in order to keep an efficient and productive operation. This must be aligned to our Business priorities. - Leading, hiring, coaching and managing team performance. - Driving performance improvements through process development and innovation creating different initiatives. - Coordinate with different stakeholders and regional teams to ensure collaboration and results. - Responsible for the customer experience, team mission, and operational KPIs. - Provide local insights to the business through analysis by using data.

Interim role responsible for the ACAC Region with 15 in-person support sites and leading directly 1 Manager, 9 Team Leads and 57 Community Specialists.

· Responsible for the execution of daily airline operations. · Creation of continuous improvement projects and different operational strategies with stakeholders. · Responsible for the operational KPIs compliance. · Support different areas to ensure full safety processes compliance. · Responsible for planning and coordinating processes looking for the best passenger travel experience. · Built, led and train my team of 9 analysts.

· Team management · Responsible for the correct processes execution in the area. · Supervising and control of customer service efficiency. · Responsible for safety processes compliance during check - in and boarding passengers. · Defining different strategies with the purpose to improve our KPIs.

· Customer service and documentation management complying with all security processes. · Conflict resolution and negotiation with clients in contingencies. · Led trainings for different teams (Lima, San Pedro de Sula, Buenos Aires, Sao Paulo).

Assistant and customer service. Purchases and payments.