Valerie Withers

Bus Driver @ WeGo Public Transit

About

Hello, my name is Valerie Withers and I have over 20 years providing customer support. I've assisted corporate executives with daily administrative needs, as well as helping end users with various technical issues ranging from software to telephony support. I've worked with companies like IBM, Siemens Communications and TradeStation Securities. I've also worked with the general public as a transit worker for the City of Chicago. So this makes me well versed in various capacities, which has allowed me the ability to adapt to any work environment. I'm extremely detailed oriented, excellent at troubleshooting, and multi-tasking, giving me the opportunity to provide top notch customer support to ensure a satisfied customer base.

Country

United States

City

Old Hickory

Industry

Transportation/Trucking/Railroad

Skill

Troubleshooting, Call Centers, Telecommunications, Customer Service, Help Desk Support, Microsoft Office, Outlook, Customer Satisfaction, ACD, Switches, Microsoft Word, Microsoft Excel, Firewalls, Antivirus, Customer Support, Team Leadership, Employee Training, Remote Troubleshooting, Typing, Remedy User

Experience

Bus Driver

WeGo Public Transit

2023-9 - Present · 3 yrs 1 mo

Nashville, Tennessee, United States

School Bus Driver

University School of Nashville

2023-2 - 2023-10 · 9 mos

Bus Operator

Chicago Transit Authority

2014-11 - 2022-5 · 7 yrs 7 mos

Greater Chicago Area

• Responsible for operating a bus over a pre-determined scheduled route • Pick up and drop off fare paying passengers at designated stops

Driver

SCR Medical Transportation Inc.

2014-5 - 2014-11 · 7 mos

Greater Chicago Area

My responsibilities include providing top quality para-transit customer service for the elderly, and those with physical and mental disabilities.

Technical Support Analyst/Administrative Support

TradeStation

2007-6 - 2012-6 · 5 yrs 1 mo

Greater Chicago Area

• Received on average 50-100 calls daily from clients seeking help to troubleshoot trading software functionality and issues. • Assisted with configuration of end users firewall, anti-virus, or spyware programs in order to accommodate running the TradeStation software. • Assisted clients with general trading account inquiries i.e., submitting cashiering requests, performing balance inquiries, processing account credits, registering credit cards, etc. • Processed support escalation tickets daily. • Trained on average 1-3 new hires per year. • Provided administrative support for Director of Business Development and Sales Department. • Performed a variety of administrative functions, i.e., typing all correspondence, filing, managing corporate calendars, making travel arrangements for trading seminars, scheduling meetings and conference calls. • Responsible for maintaining office supplies. • Responsible for processing all sales expense reports.

Wireless Internet Support

Siemens Communications

2007-5 - 2008-5 · 1 yr 1 mo

Hoffman Estates

• Received on average 50-100 calls daily from clients experiencing internet connectivity issues. • Monitored wireless network for outages, slow transmission speeds, packet loss, or path quality problems which prevented unnecessary field dispatches.

Technical Support Associate

Siemens Communcations

2006-12 - 2007-5 · 6 mos

Hoffman Estates, IL

• Responsibilities included receiving inbound calls from IBM accounts for support on various telecommunication equipment, i.e., voicemail, CBX equipment, instant messaging, etc. • Coordinated vendor referrals for sites not supported by Siemens, and provided feedback and follow-up to customers.

Customer Support Technician

Siemens Communicati

2003-4 - 2006-9 · 3 yrs 6 mos

Hoffman Estates, IL

• Responsibilities include, but not limited to receiving inbound calls via ACD environment from various national accounts regarding support for telephony networking equipment. • Referral helpdesk for national accounts requiring support from local, long distance, and equipment vendors.

Technical Service Associate

Siemens Communications

1999-9 - 2003-2 · 3 yrs 6 mos

Hoffman Estates

• Performed remote routine utilities to help enhance clients telephony, and phonemail system performance. • Dispatched trouble tickets to on duty or on-call service technicians for onsite repair and/or maintenance when unable to fix the issue remotely.